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Deborah Johns

Overview Reviews (794) Inventory (194)

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Deborah Johns

Deborah Johns | Page 3

Service Advisor

Lawton Kia

4455 Northwest Cache Road
Lawton, OK 73505

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4.8

794 Reviews

Overview Reviews (794) Inventory (194)

4.8

794 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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794 Reviews of Deborah Johns

February 05, 2026

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Employee Rating

I came in for a recall. I was waiting for over 90 minutes before they told me they couldn't perform the recall because the part was missing. I think this should have been co I was waiting for over 90 minutes before they told me they couldn't perform the recall because the part was missing. I think this should have been communicated before making me wait. More

by wraeann

Verified Customer

Recommend Dealer

Other Employees Tagged: Deborah Johns

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Feb 05, 2026 -

Lawton Kia responded

Hi Wraeann, Thank you for sharing. We did have all required recall parts in stock; however, we were unable to complete the recall because the vehicle had been previously tampered with, which prevented the repair from being performed safely. We understand how frustrating the wait must have been and apologize that this was not communicated sooner. I’d be happy to speak with you directly to clear up any confusion. Please feel free to contact me at 580-771-3275. Amanda Luttrell (Service Manager)

February 03, 2026

Dealership Rating

Employee Rating

They are always helpful and kind. They got our car in and out faster than we expected. They got our car in and out faster than we expected. More

by ARONSHADY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Deborah Johns

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Feb 04, 2026 -

Lawton Kia responded

Thank you for the great review! We’re glad we could get you in and out quickly and provide helpful, friendly service. We appreciate your support!

February 01, 2026

Dealership Rating

Employee Rating

Absolutely Fabulous people. Very professional. I would recommend anyone to Kia Dealership Absolutely one great staff! Very professional. I would recommend anyone to Kia Dealership Absolutely one great staff! More

by londonking441

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Deborah Johns

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Feb 04, 2026 -

Lawton Kia responded

Thank you for the wonderful feedback! We’re glad you had a great experience and truly appreciate your recommendation!

February 01, 2026

Dealership Rating

Employee Rating

by londonking441

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Deborah Johns

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Feb 04, 2026 -

Lawton Kia responded

Thank you for the kind words! We’re thrilled you had such a positive experience and appreciate your recommendation!

January 29, 2026

Dealership Rating

Employee Rating

Always caring for their customers. Excellent customer service. Friendly associates in all departments. They're very informational when it comes to which services needs to be done to yo Excellent customer service. Friendly associates in all departments. They're very informational when it comes to which services needs to be done to your vehicle More

by ossa613

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincenzo (Vinny) Barton , Amanda Luttrell, Tamara Jones

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Jan 30, 2026 -

Lawton Kia responded

Thank you for the kind words! We truly appreciate your trust and are glad to hear our team provides caring, friendly, and informative service. We look forward to continuing to take great care of you and your vehicle!

January 23, 2026

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Employee Rating

The ladies at Lawton, Kia’s service dept are extremely helpful and knowledgeable. My service was handled very expeditiously. Great customer care. helpful and knowledgeable. My service was handled very expeditiously. Great customer care. More

by Bob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Luttrell

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Jan 26, 2026 -

Lawton Kia responded

Thank you for the kind words! We’re glad our team could provide helpful, knowledgeable, and speedy service. We appreciate you sharing your experience!

January 22, 2026

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Employee Rating

All around great service! Entire Service staff and commission staff are all great people all the time. Entire Service staff and commission staff are all great people all the time. More

by TIMH07093

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Deborah Johns

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Jan 23, 2026 -

Lawton Kia responded

Thank you, Tim! We’re thrilled to hear you had a great experience with our entire team—we truly appreciate your kind words and continued support.

January 21, 2026

Dealership Rating

Employee Rating

Great service and everyone was very helpful, didn't have to wait to long to get my car done to wait to long to get my car done More

by kickinhigh59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Luttrell

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Jan 23, 2026 -

Lawton Kia responded

Thank you for your feedback! We’re glad you had a smooth experience and that our team was able to assist you quickly.

January 21, 2026

Dealership Rating

Employee Rating

Service was performed in a timely and professional manner. She keep me posted on the status of the service. manner. She keep me posted on the status of the service. More

by TWHIT4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 23, 2026 -

Lawton Kia responded

Thank you for your review! We’re glad the service was timely and professional, and that you felt well-informed throughout the process.

January 21, 2026

Dealership Rating

Employee Rating

Always very professional and friendly Always professional and friendly ,iThe feedback on the car doing each process. I really appreciate. and friendly ,iThe feedback on the car doing each process. I really appreciate. More

by GAWCOLE580)

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Deborah Johns

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Jan 23, 2026 -

Lawton Kia responded

Thank you for your kind words! We’re glad our team was professional, friendly, and kept you informed throughout the process.

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