Debbie Lotufo | Page 2

I brought my car in for a new battery and tires and alignment. When I picked my car up there were 2 alarms going, one for the front right light and one for the left. Why would they return my car like alignment. When I picked my car up there were 2 alarms going, one for the front right light and one for the left. Why would they return my car like that? I’m sure they knew about the alarms if they drove the car after doing the battery service. It also seems like the battery work triggered the alarms and no one said a word. Very disappointing and sloppy. More

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The Car Service area could use some improvement on their scheduling, intake process and general empathy on their customer interaction. The maintenance on the car was perfect. scheduling, intake process and general empathy on their customer interaction. The maintenance on the car was perfect. More

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I recently had an outstanding service experience at Flemington BMW. I was impressed from the moment I called to schedule the appointment to the moment I drove away. Debie Lotufo (Service Coordinato Flemington BMW. I was impressed from the moment I called to schedule the appointment to the moment I drove away. Debie Lotufo (Service Coordinator) was extremely helpful, accommodating and went above and beyond to provide a memorable customer service experience. Debbie even called back to follow up on minor inquiries I had made. By far, one of the best and most genuine customer service experience I have had. Jasmine Joseph (Service Receptionist) was welcoming, friendly, professional and efficient in getting me in and out of the dealership. Laura Varga (Service Advisor) was exceptional and quite knowledgeable. She patiently answered ALL my service-related questions in detail. I also found Laura to be honest, extremely helpful, professional and very pleasant. As others have stated, Laura makes you feel like a welcomed and valued customer. The service work was completed promptly. I received a short video of a high-level visual inspection performed by the service technician while the vehicle was on the lift, primarily detailing the condition of the tires and brake pads. Lastly, as I was walking out to pick up my car, I run into Marlon, who had just washed the vehicle and was also very pleasant to talk to. The dealership is clean and comfortable to wait in. Although I have several other BMW dealerships closer by, I much rather take the extra drive to Flemington BMW thanks to its exceptional customer care AND competitive pricing. More

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I have worked with Laura several times since owning my BMW. I find her to be very honest, extremely pleasant and personable. It has been a pleasure working with her. She makes me feel like a welcome cu BMW. I find her to be very honest, extremely pleasant and personable. It has been a pleasure working with her. She makes me feel like a welcome customer. More

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Everyone at the dealership were helpful, organized and professional. Certainly would recommend to anyone looking to purchase a vehicle. professional. Certainly would recommend to anyone looking to purchase a vehicle. More

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That we had a little trouble with their computer system receiving a copy of my license and insurance card for the loaner vehicle, everything was worked out, and everything was ready exactly when promised. receiving a copy of my license and insurance card for the loaner vehicle, everything was worked out, and everything was ready exactly when promised. More

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Agata is the saleswoman that I have been dealing with for the last 10 years. She is fabulous. Agata goes way out of her way to make sure that everything is perfect. You all are very lucky to have her. Same w the last 10 years. She is fabulous. Agata goes way out of her way to make sure that everything is perfect. You all are very lucky to have her. Same with everyone in service dept. Fabulous More

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