David Solorio | Page 2

Lithia Toyota of Medford responded

We appreciate your business and are disappointed to hear that you didn't have a fully satisfying experience. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Troy Kloke, General Sales Manager

BREEZAROUND responded

Hi Troy, My contact info has not changed. I know you went out of your way to help last minute after the sale and I appreciate that. The Lithia Subaru did not even rotate the tires at the alignment, so the tires wore down a lot more and the handling took a few weeks to calm down. I can't even get a complimentary tire rotation, lol. Because dealers refuse to work together to help customers we are at a stand still. Michael's Toyota Lithia near Seattle already attempted that. It makes no sense to lose time and money out of work just to drive 20 hrs on a hope things might be fixed. It still pisses me the heck off I keep finding dog hair and the driver side speaker base tone buzzes incessantly on some of my favorite tracks. I would like the Tacoma Lithia oil change canceled and refunded in the near future, on an agreed upon date... Lithia corporate is not responding. I would like the 2 standard vehicle keys and dealer specification sheets per this VIN mailed to an address here in Washington, please, right away. I would also like someone to email me some info and follow up to ensure the stereo is updated; dealers will charge me to address all of the issues. In addition it may come off the trade-in value, so I am paying double or triple what it would have cost Lithia Toyota Medford to do their job right in the first place. At this point I cringe at ever setting foot in Lithia Medford Toyota dealership again, even to get my Rav lifetime oil change 2x a year, for fear I will go off and rant to someone undeserving, and even if they were deserving they don't give 2 hoots, obviously, so it is a complete waste of my energy. Have you looked at the Toyota dealer rating on JDPower? It is mediochre to terrible given the quality of build, and no matter how good a rig, that will slowly drive and keep part of the market elsewhere. This is precisely the kind of thing that makes me want to rebuild my '84 Ford and not be out almost a grand a month. Yeah this is a nice rig but for 40G with these kinds of headaches and angst over what else did that dealer not do? Heck they couldn't even do a fresh oil change or the past due maintenance. Now I drive around hauling a rig knowing the tranny and diffs should have been changed at 60K before I bought it. The engine oil is about due now and it is less than the 10K interval I should have had from sale mileage, based on previous owner/lessee records. I would expect that from a private sale for 7G less. We are at 6 months later and there are same rigs with less miles, immaculate for 5G less than this vehicle. Yeah, I am sore, I am pissed. The social media rants, well-deserved, from any poor customer service, will haunt your dealership. Bree BREEZAROUND@GMAIL.COM

BREEZAROUND responded

In addition, since this is private, Brian's ability to sound rude, uncaring, and uninformed is quite impressive. The main takeaways for him - look up the correct vehicle purchased before you go off on a long rant, look up the actual warranty as compared to actual issues before telling someone to go use their warranty to resolve things, and last but not least, try, try, try to refrain from accusing the customer of lying and working the situation based on self-admittedly overhearing the sales manager talk on a a brief telephone conversation regarding a post-sale vehicle mechanical issue.