David Rodarte

Mr. Hixon, I have been a loyal Toyota customer for over 25 years because of the reliability of the vehicles and the service provided until now. In March of 2024 I moved from Phoenix to Dewey Arizona and ha 25 years because of the reliability of the vehicles and the service provided until now. In March of 2024 I moved from Phoenix to Dewey Arizona and had a 2018 Rav 4 that I loved but because of where I moved being on a dirt road my Rav would get stuck so I visited Findlay Toyota and traded my vehicle in on a Toyota Tacoma 4x4 which I love. I was only provided 1 key and my sales person said they would provide another key and key fob which never happened. On May 19, 2025 I brought my vehicle in for an oil change and to diagnose why my AC was blowing hot air. My service advisor was David Rodarte and my technician was R. Broadbent and I advised him it was my only vehicle and I had no other option but to wait at the dealership and was provided no other options. After 6.5 hours later I was told I my compressor and clutch was bad and it wasn't under warranty and they would have to order it from California and the cost would be $1,700 which I paid. I brought my vehicle back on May 25th, 2025 and after waiting another 7.5 hours at the dealership my compressor and clutch were replaced and I was told everything was working correctly. I also asked about the extra key and key fob that I was promised when I bought the vehicle and was willing to pay for it at this point even though I was lied to by the sales person. I was provided the extra key at no charge but was told they couldn't provide the key fob because it wouldn't program and I would have to go elsewhere. As soon as I starting driving on the road my AC was blowing hot again. On June 4th, 2025 I brought my vehicle back for the same issue and 4 hours later I checked in with David (since there was no communication from him) and was told they evacuated the system twice and are still having the same issue and are having trouble finding a diagram for my vehicle that your dealership sold to me a year ago and it might be another bad compressor and to wait another hour. After an hour I saw my vehicle sitting in the outside of the service department and went to David again for an update and was told now its a condenser problem. I asked how much now for that and David responded I don't know and will get back with you tonight. I still have not heard from him and don't expect to. I have spent 20 hours sitting in your dealership and 4 days off of work only to not be communicated with and my problem unresolved. I don't know what else to do here and don't think customers should be treated this way. Thank you for your time reading this and I hope we can come to a resolution soon. (This manager didn't want to deal with the problem and pushed me off to another manager) More

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We have purchased two new 2025 vehicles from Findlay Toyota over the last six months. Both were smooth and to the point. Good buying experiences. Toyota over the last six months. Both were smooth and to the point. Good buying experiences. More

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The service department directed me to Alan Hoover when I asked if Toyota had any all-electric cars. Alan showed me the car and answered all my questions. When I brought my wife back the next day to test dr asked if Toyota had any all-electric cars. Alan showed me the car and answered all my questions. When I brought my wife back the next day to test drive it, he answered all of her questions. He got us a great deal on the lease. We are completely satisfied. More

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Jeff, Albert and Leslie were the dream team to work with during our recent vehicle purchase and trade-in process. They communicated well, were honest, genuine and transparent with my wife and I, which made during our recent vehicle purchase and trade-in process. They communicated well, were honest, genuine and transparent with my wife and I, which made this process much more positive and easier for us. In the past, I usually end up driving down to the PHX-area, or even out of state to purchase my vehicles, but not w/ this team over at Findlay Toyota! Thank you Jeff-Albert-Leslie!! More

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She’s the greatest BDC rep Toyota has! She is wonderful and she’s got such a great sense of humor. She is wonderful and she’s got such a great sense of humor. More

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We appreciate Alan Hoover and all personnel at Findlay who helped make our car purchase easy and enjoyable. who helped make our car purchase easy and enjoyable. More

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Alan Hoover is the man he did a excellent job can’t say nothing bad about the man really respectful really felt like he cared about doing his job and doing right by the customer the Hole Toyota team is ama nothing bad about the man really respectful really felt like he cared about doing his job and doing right by the customer the Hole Toyota team is amazing and lucky to have the man the myth the legend Alan Hoover More

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Alan and John made the process as fast as possible. Alan is the best, appreciate his expertise and experiemce Alan is the best, appreciate his expertise and experiemce More

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I have never had a bad experience at this dealership. Everyone goes out of their way to be friendly and helpful. Everyone goes out of their way to be friendly and helpful. More

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We have purchased 12 Toyotas from Findlay Toyota Prescott and all from Raz. We love working with him. He is friendly, professional and helpful. He always makes sure we leave as happy customers, no matter and all from Raz. We love working with him. He is friendly, professional and helpful. He always makes sure we leave as happy customers, no matter what it takes. This last purchase was quick, Raz ordered exactly what we wanted and let us know as soon as it arrived. The deal was done quickly and painlessly. Raz, thanks for the years of service to us. We also want to Thank Paulie, this is the 3rd or 4th car he processed for us. He always does it quickly, efficiently and makes it fun! More

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