David Mesa | Page 9

Excellent purchase experience I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home. More

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Exceptional sales and service team I have had experience with purchase and service of three vehicles at this dealership over the past two years. Every contact with them has been positi I have had experience with purchase and service of three vehicles at this dealership over the past two years. Every contact with them has been positive. MB of Bonita should be considered a benchmark for other premium dealerships to emulate. More

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Excellent transaction. The salesman, Douglas Siegel, was polite, not pushy and he knew his product inside and out. He answered all questioned and assisted in every faucet The salesman, Douglas Siegel, was polite, not pushy and he knew his product inside and out. He answered all questioned and assisted in every faucet of the transaction. I am more than pleased with his assistance in finding and securing the vehicle I wanted. I have already recommended him and Mercedes Benz of Bonita to a few co workers who fell in love with my new vehicle. If I could give Douglas a rating higher than 5 I would. More

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Great experience! This was easily the most stress-free car buying experience I’ve ever had. Frank found me the amazing car that I’d been searching multiple dealerships This was easily the most stress-free car buying experience I’ve ever had. Frank found me the amazing car that I’d been searching multiple dealerships for within the first 10 minutes of my arrival. Then we found a price that I could agree with just as fast. There was never any pressure and the friendly, personal service left me feeling great about my choice. There is no doubt that I would buy from these guys again! More

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Trade-in with Purchase Exceptional response time during visit to estimate my car trade-in value and getting the price of the new car, which ultimately lead to making the dea Exceptional response time during visit to estimate my car trade-in value and getting the price of the new car, which ultimately lead to making the deal pretty seamless! More

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Great customer service Entire staff was exceptional with their service. Sales person, Josh D, was a great asset throughout the sale and followup . Moeses really knows th Entire staff was exceptional with their service. Sales person, Josh D, was a great asset throughout the sale and followup . Moeses really knows the technology and was extremely patient tutoring me in it. Service dept. was attentive, polite and efficient. The facility itself is exceptionally clean and comfortable and seems to be state of the art. More

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Best sales experience so far I was referred to Frank by a friend. And so thankful for that! Contacting him was a breeze. He kept me up to date on the vehicles I was in the market I was referred to Frank by a friend. And so thankful for that! Contacting him was a breeze. He kept me up to date on the vehicles I was in the market for. Upon finding a vehicle he scheduled an appt with me and had the car waiting up front when I arrived. He greeted me with a warm smile and I felt like I had known him my whole life. Lots of laughs and smiles. Not pushy at all. He allowed me to really experience the car during the test drive instead of taking me on some cookie cutter route. When it was time to negotiate he was straight forward and I had complete control of my decision. Again not pushy. And seemed to actually care that I was making a decision that I was going to be happy with. He walked me through every step of the process! When it was time to hand me off to finance I had the pleasure of working with David. He was friendly and personable! He was able to answer all my questions and walk me through the application. Plus he did it in a manner that was quick and efficient! Out of the 12 cars I’ve purchased this was hands down the best experience and customer service I’ve ever had. Thank you so much Frank and David!!! More

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Excellent Service I highly recommend Frank when looking for either your first or next Mercedes Benz purchase. Frank was recommended to my wife and me by a mutual frien I highly recommend Frank when looking for either your first or next Mercedes Benz purchase. Frank was recommended to my wife and me by a mutual friend. We were looking at several different types of SUV’s and are now first time Mercedes owners. Frank’s no pressure sales approach and his knowledge and explanation of features and benefits of the Mercedes line is unsurpassed. Don’t miss the opportunity to work with Frank on your next Mercedes purchase! I also want to commend Moises and David on a job well done. Moises took the time, at a very relaxed pace, to walk my wife and I through all the.bells and whistles on our GLS 550. David made the financing portion of our visit quick and painless, Excellent service and a job well done by Frank, Moises and David. Thank you all for a great experience! More

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Lovely new dealership with great salesman Service couldn't have been better. Frank Deluca got me exactly the car I wanted at a competitive price and made sure that the process went as smoothly Service couldn't have been better. Frank Deluca got me exactly the car I wanted at a competitive price and made sure that the process went as smoothly as possible. Truly 'White Glove' experience from beginning to end. Jim, David and Moises all excellent in their roles as well. Many thanks to all. More

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Purchase Ken was assigned to us by your incredible manager. He took us on two test drives. One E400 sedan and then E400 convertible. Went home and with hi Ken was assigned to us by your incredible manager. He took us on two test drives. One E400 sedan and then E400 convertible. Went home and with his help made a decision to purchase the E 400 convertible. We love the car! My husband called Ken for help with the programming of the vehicle. He came out to us to give us the information we needed. He is very kind, patient and very well groomed. Would and have already recommended him to our friends. This is our second purchase from Mercedes of Bonita Springs. Thank you to all from the minute you drive in to the minute you leave. More

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