David Lail | Page 6

Excellent Service Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Ha Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Harder at Toyota of Louisville. I purchased my first car many years ago, and since that time, my entire family buys each vehicle from him. I cannot say enough about his integrity and customer service. My new RAV4 Hybrid may be my favorite. Not just because of the vehicle but also the service that Glen and David Lail provided. I appreciate that the experience isn't high-pressure, but instead a true customer experience. They aren't just interested in a one-time sale, but a long-term relationship. More

Report | Print

Wonderful Experience Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful exper Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful experience. More

Report | Print

Awesome experience..honest, competent and kind This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were l This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio More

Report | Print

Professional and knowledgeable I wasted my time going to Oxmoor Toyota before coming here(big mistake). When arriving Mr. Campbell welcomed my family and I and made us feel like we I wasted my time going to Oxmoor Toyota before coming here(big mistake). When arriving Mr. Campbell welcomed my family and I and made us feel like we where apart of his! He showed me so many features of the Highlander that I had no idea of because the car sales lady at oxmoor Toyota didn’t take her time showing me. I HIGHLY recommend you don’t make the same mistake as me and waste your valuable time with any other dealership but Toyota of Louisville! Mr. Campbell is everything you want in a cars salesman knowledgeable, friendly, professional and made the process quick and painless! More

Report | Print

Amazing! Most definitely will return I purchased my last Toyota 13yrs about at Toyota of Louisville so when it finally took its last car breath This was the first place I thought about c I purchased my last Toyota 13yrs about at Toyota of Louisville so when it finally took its last car breath This was the first place I thought about coming to, I called and spoke to Tim Patillo which was so nice and asked what type of car I was looking for. I told him what I wanted and he said he had just the car. And even offered to come and get me since my current car had bit the dust. However I already had a ride (thanks Dad). When he showed me the car it was exactly what I would of picked out. He made it so completely easy and stressless. He went above and beyond helping me. David Lail also was so amazing! I do not have the greatest of credit and he worked his amazing magic and helped me get the car that I feel in love with. He was so very kind and I appreciate his help and he also made this process so much easier than I thought. Thank You Janell Blake More

Report | Print

He was so nice! My salesman, Nathan, did a fantastic job! He was very thorough and polite. He never pressured me and made my purchase very pleasant. I highly reco My salesman, Nathan, did a fantastic job! He was very thorough and polite. He never pressured me and made my purchase very pleasant. I highly recommend this dealer to anyone looking for a pre-owned car. More

Report | Print

Informative, friendly, no pressure, quick response We were looking for a very specific car and from the moment I sent an email inquiry we were treated with friendliness and efficiency. All those mentio We were looking for a very specific car and from the moment I sent an email inquiry we were treated with friendliness and efficiency. All those mentioned above did an outstanding job of taking care of us in their particular roles. Ashley responded to us quickly via the Internet, Glenn knew all about the technology and features of the car, Richard made everything we asked for easy and David took care of the financials without a hitch. There were no surprises and NO PRESSURE OR GAMES. we certainly expect to continue to receive this level of service when we return to the dealer as necessary. Thanks to the whole team for making buying our new car easy! More

Report | Print

Makes the process easy! I worked with Nathan at length to choose a car that fit my needs and my budget. He showed me a couple options that I would be able to get financed, an I worked with Nathan at length to choose a car that fit my needs and my budget. He showed me a couple options that I would be able to get financed, and would also stay within my budget. They all had the technology that I needed for my family. I’m in love with my new car! More

Report | Print

Preferred Dealer!?! I have been to several dealerships and have spoken with several salesman and never thought I would consider one a friend. Joseph Campbell is that man I have been to several dealerships and have spoken with several salesman and never thought I would consider one a friend. Joseph Campbell is that man but to call him a salesman and lumping him with the rest (you know the type) would be an insult. My wife and I have now purchased 3 vehicles from Toyota of Louisville with Mr. Campbell being our friend to guide us through the process. We where referred to Mr. Campbell and Toyota of Louisville by a friend and unexpectedly gained another so by all means this is my recommendation to any and all who read this as a friend to go see Joseph Campbell at Toyota of Louisville and you wont be disappointed. More

Report | Print

Always an excellent, no-pressure experience! My wife and I have been dealing with Glen Harder at Toyota of Louisville for at least fifteen years and both he and the support staff there have alway My wife and I have been dealing with Glen Harder at Toyota of Louisville for at least fifteen years and both he and the support staff there have always been super-helpful, super-friendly and super-easy to work with. We’ve purchased three used cars through Glen, then took the plunge in 2016 and decided to lease a brand-new RAV4. Glen made the experience really pleasant and painless and gave us all the information up front we needed o make a good, informed decision. Yesterday, July 20, 2019, we traded up from the 2016 model to the 2019 model and Glen insured the whole process was smooth and painless. If you’re ever in need of a vehicle, new or used, I highly recommend you seek out Glen Harder and Toyota of Louisville. They’ll do you right every time! Thanks, Glen and Co. for your time, patience and caring! More

Report | Print