David Fishburn | Page 23

First Time buyer ,very nice people ready to help in any way they can Thanks way they can Thanks More

by djlitrio Verified Customer Verified Customer

Report | Print

The staff were to the point and extremely helpful. We located our vehicle of choice online and with in 48 hours had purchased the vehicle with zero stress We located our vehicle of choice online and with in 48 hours had purchased the vehicle with zero stress More

by kylou14 Verified Customer Verified Customer

Report | Print

The bad experience (with BMW Sarasota) started as soon as I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promis I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promised me that everything was fine. He said when they buy a car they check everything. The procedure for registering a car lasted more than 5 hours. After purchasing the car, I was sure that the car still pulled to the left. After buying the car a few days later, I wrote to the sales manager that I was sure the car would still pull to the left. He said that after the purchase they won’t be able to do anything, I have to fix it myself. I told him that you assured me that everything was fine with the car. They still refused. A few days later He wrote to me that they would fix it if I gave them a good review. In mid-January, the car had already driven five miles, I thought it was necessary to change the oil and I heard some knocking noises in the front of the car. And I went to the service center. And I gave them the car, they said that we would call you. They didn’t call that day. Then they called and said that it was too early to change the oil, Regarding the sounds, they said that some spare parts need to be changed and this is a quarantine case. This will last a very long time Every day or two I called them they said please be patient and wait. End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700. I asked to clarify this you needed nine days?! End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700 I asked to clarify this you needed nine days. I went to the service center to find out the situation, But the service manager answered me that he couldn’t do anything and regretted it. I contacted the Reception and said what I wanted Talk to the dealer manager She sent me to the service director He listened to me but didn’t answer anything then I left here I again went to the reception Again said that I want to talk to dealer manager and then she sent me someone else and this continued Four times The last manager promised me that He would talk to the main dealer manager and call me still no answer. Even when I wanted to cancel the warranty, there was no one to do it. I then had to do it over the phone. I have a lot of respect for the BMW brand. Before this I had several models. Well, I regret that I turned to this particular dealer. I don’t recommend anyone to go there. More

Report | Print

The car I wanted was available and purchasing was efficient. The staff was friendly, educated, and helpful efficient. The staff was friendly, educated, and helpful More

by jimchristenneuman Verified Customer Verified Customer

Report | Print

The service is great as far as how they treat you but I was a little taken aback when I was told the service department could not figure out what was rattling in the door when I could figure it out in less was a little taken aback when I was told the service department could not figure out what was rattling in the door when I could figure it out in less than a minute. I did not communicate with anyone from service because my car was picked up by Tim Chestnut and taken to be serviced and a loaner was provided. More

by Larry Roberts Verified Customer Verified Customer

Report | Print

Built a X7, build process, and shipment was faster than expected. Super happy with Jarmo. Great job ! expected. Super happy with Jarmo. Great job ! More

by evanbrandall Verified Customer Verified Customer

Report | Print

Great customer experience. Organized and efficient closing process. Sales rep was very responsive and did exactly what we discussed over the phone Organized and efficient closing process. Sales rep was very responsive and did exactly what we discussed over the phone More

by Michaelblakelohmann Verified Customer Verified Customer

Report | Print

Jonathan was delightful to work with. He followed up with a phone call to see how I was doing with the new car which I really appreciated. He followed up with a phone call to see how I was doing with the new car which I really appreciated. More

by judysherpa Verified Customer Verified Customer

Report | Print

The staff is super friendly and the dealership itself is very clean and great treats very clean and great treats More

by echoodessa Verified Customer Verified Customer

Report | Print

The process took a long time but I feel everyone was trying hard to move ahead. trying hard to move ahead. More

by lawfore Verified Customer Verified Customer

Report | Print