Dave Miller

The quality of the work is fine but this place just never calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is co calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is covered with tree sap and the Service Manager still is not calling me back to rectify the situation (I.e., take the sap off). I have left 4-5 messages, the last one begging him to call me. NO RESPONSE!! I have had it with Koons Ford of Annapolis. More

by BJW Verified Customer Verified Customer

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They are very friendly. They took there time with me and may sure I understand when I had any questions. They me feel like I matter and apart of family. They were very welco They took there time with me and may sure I understand when I had any questions. They me feel like I matter and apart of family. They were very welcoming. I felt very blessed. I felt no pressure and I felt like I could trust them with me for me trust is huge. They were not just selling me a car but they were looking out for my family and what I needed. I glad when I prayed. God lead me to Koons Ford of Annapolis. I'm so blessed. Thank you for making me feel so apart. May the God I serve bless Koons Ford of Annapolis family. More

by lindawash116 Verified Customer Verified Customer

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Best car shopping experience I have ever had in the 10 plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and answer all of our questions no matter how off the wall it might have been. If you are shopping for a vehicle make sure you find Phat Yuth. More

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Great friendly service. We really appreciated his effort and willingness to support our needs. Thank you. We really appreciated his effort and willingness to support our needs. Thank you. More

by dpkelly24 Verified Customer Verified Customer

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Koons Ford had the car I wanted at a good price. It was a very easy process. It was a very easy process. More

by HGOLDBECK Verified Customer Verified Customer

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Koons Ford Annapolis has always treated me well. They communicate well, they fixed my car in a timely manner and they even cleaned it! I will definitely return for service and to buy my next car the They communicate well, they fixed my car in a timely manner and they even cleaned it! I will definitely return for service and to buy my next car there More

by JPOWELL21 Verified Customer Verified Customer

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I The salesmen, Evan and Nathan, were very patient and very thorough to make sure all our questions and concerns were addressed. By-the-by, we bought a Lincoln vice a Ford. very thorough to make sure all our questions and concerns were addressed. By-the-by, we bought a Lincoln vice a Ford. More

by CHASRAD Verified Customer Verified Customer

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Brandon did a great job with showing the vehicle and keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat and they assumed me that the extended warranty was included. They then had to double back because I was right. Other than that, the experience was positive. The guys were friendly and seemed honest. More

by sean.sawka Verified Customer Verified Customer

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We paid a large sum of money for services. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. More

by Bphccrp Verified Customer Verified Customer

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Vehicle was delivered with so many issues. Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost undriveable. More

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