Daren Malone

Friendly, helpful, knowledgeable. BUT telephone and messaging service need serious improvement from answering to leaving messages BUT telephone and messaging service need serious improvement from answering to leaving messages More

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Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More

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Excellent service, on time and completed in the estimated time. Clean and quiet waiting room with good coffee. ☕️ time. Clean and quiet waiting room with good coffee. ☕️ More

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Brought my Lexus in for 1 year maintenance and waited for the car, it was done faster than expected. Everyone was so nice and helpful. the car, it was done faster than expected. Everyone was so nice and helpful. More

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Very helpful. Darren gave us snacks while we waited and found someone to help us with the technology Darren gave us snacks while we waited and found someone to help us with the technology More

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I was treated with the utmost disrespect, and I didn’t appreciate it not one bit appreciate it not one bit More

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My experience was good and the employees was very welcome, friendly atmosphere, and polite. Company was very clean. welcome, friendly atmosphere, and polite. Company was very clean. More

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I had a minor service done, but as usual it was a smooth effortless appointment. My Lexus is 10 years old and I have had all of my service done at this location and I’m highly satisfied with their commitmen effortless appointment. My Lexus is 10 years old and I have had all of my service done at this location and I’m highly satisfied with their commitment to excellence. More

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First, I want to give praise and a thank you to Carlos Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confi Cave for his professional help and knowledge when purchasing my certified 2020 Lexus 350 two months ago. I left the dealership feeling safe and confident that I had made the right choice. Two months later I had a flat tire and because I have an old cell phone i couldn't get Lexus Roadside Assistance or AAA. But, I did get Carlos. He "went the extra mile" and had Roadside Assistance call me! My son-in-law got there first and put the spare tire on and I got home safely. I called and made an appointment to bring my car in the next day. Secondly, on my way to the dealership riding with a spare tire the pressure light comes on and starts to blink!! My home is about 35 miles from your dealership. By the time I got there, my blood pressure was high and I had said every prayer I know! This is when I meet Darron Malone because Carlos was busy and he left me in good hands. Darron is also very professional, polite, and knowledgeable. He looked at the "blown-out tire" and had all four tires checked. Darron explained the paper work and said I need two new tires. Now my blood pressure goes up again and I let him know. But Darron is patient and we were both glad to see Carlos check in with us but had to return to his customer. I did get two new tires. But before I left I had Darron check the tire pressure light and it was still lit up! This is where Darron "went the extra mile" and took the car back to get checked. Sure enough the pressure sensor had been damaged and was replaced due to the thoughtfulness, knowledgeable, and patient Darron Malone. Thank you for helping an old lady in time of need. Lexus of Sacramento is the Best! Rita Jones . More

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Extremely happy with the service provided by Daren. Wish the Lexus of Sacramento dealer improves the time of service to be faster. Wish the Lexus of Sacramento dealer improves the time of service to be faster. More

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