Danny De Melo | Page 15

Bad experience with dealership rectified by Sales Manager We lived in Pickering but went all the way to Milton because I saw the great deals, good pricing and a wide selection of cars that Gorrud's Auto Group We lived in Pickering but went all the way to Milton because I saw the great deals, good pricing and a wide selection of cars that Gorrud's Auto Group is offering. We chose a low priced car because of tight budget but according to the financial rep it should be a higher amount to get a lower rate from the bank, so we were offered the warranty to increase the amount. We took it because we needed very badly another car at that time and anyway the dealership has this 30 day exchange policy. Before the 30 days we decided to exchange the car to a higher priced car and cancel the warranty. If we are to pay more it is better that we are paying on the value of the car and not on the warranty. We had the exchange but didn't really get the car that we wanted because again according to the financial rep, we have to get this year and only this kilometer run. After three months we had the opportunity to pay in full our car loan. We realized the car we have is not worth the money we paid, everything was screwed up because of the warranty, which by the way we still haven't received the refund. I wrote a letter to the manager stating the bad experience we had with the dealership and that we are not satisfied customers because of what happened. I immediately got a call from the manager and we had a discussion of what happened. He apologized for the misunderstandings and told me to update him on the status of the refund. Its not only the refund but our dissatisfaction with the car that we have so I wrote another letter. Within an hour I got a call from Mr. Danny de Melo, we talked and he offered to exchange the car and for us to get the car that we really wanted. We chose from their inventory and saw one that we really liked and we think is more worth the money we paid but is at the same price with the one we currently have. So within 3 days after that second letter we had the car that we really wanted without paying another centavo. Thanks to Mr De Melo for his quick response to our complain that we now have the car we need, want and is worth the money we paid. Mr. De Melo is a true manager that looks after the satisfaction of their customers. His quick action and good judgement rectified all the bad experiences we had before. More

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Feeling VERY Blessed! As a single Mom living in Milton, with MANY friends and co-workers knowing how badly I needed a new vehicle, GORRUDS was the name that was recommended As a single Mom living in Milton, with MANY friends and co-workers knowing how badly I needed a new vehicle, GORRUDS was the name that was recommended most often. As my existing vehicle was making more noises than I could keep up with, my eldest son and I decided to go in together. We received a lovely greeting, and were turned over to Ron Marlow. Ron was very kind, and extremely helpful, and found us an amazing car that my two sons and I just love! Kevin Ryan in financing was equally amazing and kind as well, making sure all was good with the financial aspect of buying a vehicle. It was a wonderful, comfortable experience. We would recommend GORRUDS to anyone!!! And already have. :-) Thank you thank you THANK YOU!!!!! More

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Fantastic Experience The staff at Gorruds accommodating, knowledgable and offer a wide range of vehicles sure to suit many needs. Lots of value with many Extras added on. The staff at Gorruds accommodating, knowledgable and offer a wide range of vehicles sure to suit many needs. Lots of value with many Extras added on. Highly recommend. Eric, our sales rep was helpful, took lots of time with us and we appreciated his excellent service. More

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Danny was awesome Thank you danny Demelo and Marylyn for being there for my family. Never met some as knowledgeable as you danny. We thank for the car and the great ser Thank you danny Demelo and Marylyn for being there for my family. Never met some as knowledgeable as you danny. We thank for the car and the great service. More

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Not your typical used car lot! My family has been dealing with Gorruds for for 25 years. It was recently my turn to a new car and I didn't hesitate going to see Danny and his crew o My family has been dealing with Gorruds for for 25 years. It was recently my turn to a new car and I didn't hesitate going to see Danny and his crew of great sales people. They always sit down with to find what your looking for and never push anything on you. This means a lot to me because I'm the type of person who will walk away when I think my best interests are not a priority. I will continue to recommend family and friends to buy their next vehicles there! More

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Smooth transaction Knowledgable and friendly staff, no surprise pricing for fair market value. No pressure to buy extras, although they were offered. Excellent effort t Knowledgable and friendly staff, no surprise pricing for fair market value. No pressure to buy extras, although they were offered. Excellent effort to ensure customer retention and referrals through bonus incentives. I love my 2007 Solstice so far and would recommend this dealership, Thanks to Ziggy, Scott and Danny for a painless transaction. More

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Great Sales Support and Price Bought a Ram 1500 from Gorrud's. From the first visit with Jen and Danny through to the final pick up with Jason, the process was smooth and pleasant. Bought a Ram 1500 from Gorrud's. From the first visit with Jen and Danny through to the final pick up with Jason, the process was smooth and pleasant. No high pressure sales, no tricks, just good, honest people. More

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Fantastic Serivice Fantastic service from start to finish. I have been dealing with the Gorrud's Auto Group since 2002 and I have never had a bad experience. I always Fantastic service from start to finish. I have been dealing with the Gorrud's Auto Group since 2002 and I have never had a bad experience. I always recommend Gorrud's to all my friends. The staff is friendly and very knowledgeable. The staff is always easy to work with and they treat you like family. More

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Happy! We have had such a good experience dealing with Andrew, Danny, Eric, Kevin and Mary that this is our 3rd time buying from them - we don't mind driving We have had such a good experience dealing with Andrew, Danny, Eric, Kevin and Mary that this is our 3rd time buying from them - we don't mind driving out of our way to get to them! We even experienced TWO snowstorms when we were test driving our beautiful 2014 Hyundai Sante Fe!! That's loyalty!!! More

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Gorruds Milton Good morning gentlemen, happy new year, Just wanted to thank you from my son and I for a very positive experience picking up our 2011 Corolla last Good morning gentlemen, happy new year, Just wanted to thank you from my son and I for a very positive experience picking up our 2011 Corolla last week. This is our 2nd vehicle purchase at Gorrud's and I'd have to say won't be the last for our family. Steve is away now but he did a great job as well as Mary Lyn in the office. We look forward to future purchases when the need arises and won't hesitate to refer other friends and family. More

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