The service fast and perfect I always take my car to the
dealer to service.thanks
dealer to service.thanks
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by Thanphan
Service Price Transparency
Oct 03, 2025 -
Westside Lexus responded
Thank you for your confidence in Westside Lexus, and for your business. We are grateful to have you as a customer!
not all the people work here are respectful and listen
customer's concern. also they don't provide clear information about your warranty coverage.
customer's concern. also they don't provide clear information about your warranty coverage.
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by sa13
Sep 09, 2025 -
Westside Lexus responded
Thank you for sharing your feedback. We strive to ensure all our team members are respectful and provide clear information, so it's disappointing to hear about your experience. If you'd like further assistance or clarification on warranty coverage, please feel free to reach out directly. Thank you, Hans Schackmann - Service Manager - 281-582-8684
Daniel is an excellent service advisor.
Straight forward and no run around for repairs needed. I bought all my vehicles from Westside Lexus and only service and maintenance here. Thank you
Straight forward and no run around for repairs needed. I bought all my vehicles from Westside Lexus and only service and maintenance here. Thank you
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by tonyt1105
Service Price Transparency
Sep 10, 2025 -
Westside Lexus responded
Hi Tony, thank you for your loyal business and for sharing your feedback about Daniel! Your support means the world to us. See you next time at Westside Lexus!
Daniel is very thorough in explaining things related to
my vehicle’s maintenance schedule. I greatly appreciate his honesty and transparency on the vehicle maintenance timelines. Daniel is a gem and a grea
my vehicle’s maintenance schedule. I greatly appreciate his honesty and transparency on the vehicle maintenance timelines. Daniel is a gem and a great asset to the Westside Lexus family.
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by Liz
Service Price Transparency
Sep 09, 2025 -
Westside Lexus responded
Liz, we're so happy to hear Daniel’s transparency and thoroughness makes a difference. We’ll pass along your kind words. Thank you from all of us at Westside Lexus!
Great experience with Daniel at Lexus service.
He explained everything clearly, kept me updated, and truly cared about my car and comfort.
He explained everything clearly, kept me updated, and truly cared about my car and comfort.
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by baatarsan
Service Price Transparency
Sep 02, 2025 -
Westside Lexus responded
It means a lot to hear that Daniel provided such clear communication and attentive support. Thank you for choosing Westside Lexus and for sharing your feedback. Safe travels ahead!
Almost every time I’ve been here I’ve had really terrible
experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on t
experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on the list”. After a couple of months of calling and emailing I finally got my deposit back. I then decided to go with a larger version the TX and went elsewhere for the purchase. I brought my new car in for service and specified on the phone that I needed the loaner. They said okay you need an appointment before 11 to get one, when I arrived for my 10:30am appointment, I waited 30 minutes to meet with a rep to say they were going to start my service, I said I okay where do I go for the loaner and they said a loaner car was not noted and there were no more available. I had a 4 month old at home I needed to feed so I was unable to wait. I had to reschedule for the following week. Daniel was great the following week and I was in and out with my loaner in 20 mins.
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by wulffgrace
Service Price Transparency
Aug 18, 2025 -
Westside Lexus responded
I'm sorry to hear about the challenges you faced with our waitlist and loaner car process. It's clear we fell short in providing a seamless experience, especially when it comes to communication and meeting your needs promptly. I'm glad Daniel was able to assist efficiently during your follow-up visit, but I understand how frustrating this must have been initially. If there's anything more you'd like us to address or discuss further, please feel free to reach out at any time. Thank you for sharing your feedback with us; it's invaluable as we strive for improvement.
- Hans Schackmann - Service Manager - 281-582-8684
Daniel is real service consultant, not a sales person.
Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really apprec
Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really appreciate.
Thank you Daniel.
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by Inna Makarova
Service Price Transparency
Jul 17, 2025 -
Westside Lexus responded
Inna, thank you for sharing your glowing review of Daniel! We appreciate your business and we hope to welcome you back to Westside Lexus next time.
It’s always prompt and professional, and genuinely cares
about it’s customers and their service needs and schedules.
about it’s customers and their service needs and schedules.
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by Wolff
Service Price Transparency
Jul 16, 2025 -
Westside Lexus responded
Your feedback means a lot to our team. Thank you for supporting Westside Lexus!
It was quick and simple.
Didn’t have to wait long at all. Enjoyed my wait.
Didn’t have to wait long at all. Enjoyed my wait.
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by Emily Huynh
Jun 17, 2025 -
Westside Lexus responded
Thank you for sharing your positive experience with the Westside Lexus team, Emily! Swift service is always our aim.
Daniel is superbly professional and knowledgeable who
always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs.
always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs.
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by Ahfazahmed85
Service Price Transparency
May 20, 2025 -
Westside Lexus responded
We're delighted to hear that Daniel has been providing you with such excellent service at Westside Lexus. It's great to know he's the reason for your continued visits. Thank you for sharing this feedback!