Dan Hasselberger

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wait an additional two hours more. Donna S More

Report | Print

Absolutely love my sale consultant Ryan Parker. I have brought 6 cars from him and would recommend him to anyone. I can tell he loves his job and is very knowledgeable about the car buying process I have brought 6 cars from him and would recommend him to anyone. I can tell he loves his job and is very knowledgeable about the car buying process and Chevrolet products. He never falls to make my family and I feel welcomed. Ryan and the sales/finance team does amazing work with any kind of credit. No matter the credit score, they really work hard to secure a great affordable deal for you. I will never go to another dealership as long as Koons white marsh chevrolet is in business! More

Report | Print

I have to bring my car back to the dealership because they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks More

Report | Print

The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying cash Right Now! More

Report | Print

After 5 weeks of annoyances and not having my truck because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every issue. Mark was very helpful and took the time to make sure everything was handled correctly and as timely as possible. Erin Baker was phenomenal in helping and not only reassured me that it would be taken care of but kept going the extra mile to get updates and make sure all issues were addressed. Any production bonuses the dealership may offer, they both deserves it all. More

Report | Print

The no-pressure atmosphere and trustworthy staff made the entire process smooth and relaxing. I never felt rushed or pushed into making a decision, and the salesmen Buddy Price was always available to answer entire process smooth and relaxing. I never felt rushed or pushed into making a decision, and the salesmen Buddy Price was always available to answer any questions I had. Overall, I would highly recommend Koons to anyone in the market for a new or used vehicle. More

Report | Print

Would’ve been better if there were more people working. Please consider hiring more people Please consider hiring more people More

Report | Print

Took my truck in for a oil lube and tire rotation and ask to have my tires checked for leaks because I have to add air all the time.and they didn’t check for leaks and was told if they continue to leak bring to have my tires checked for leaks because I have to add air all the time.and they didn’t check for leaks and was told if they continue to leak bring my truck back I don’t think they even rotated my tires. More

Report | Print

Bought a vehicle with no problem from the salesperson. No problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for 2 days and I took off of work. Vehicle is still making the same noise I took it in for. The month and 1,000 miles are up and I’m stuck with a noise that absolutely drives me crazy. I guess you get what you pay for. Very unhappy with the service department. Place sucks More

Report | Print

i was impressed with the professional way that the deal was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. More

Report | Print