Curtis Ringle

Ethan responded

I visibly made myself clear and transparent to dealership the entire time. I will be havint to put on 1400 dollar tires. 1700 dollars to fix the body/paint. Big unreported possible previous accident on back numper AND a huge chunk of front bumper on right side totally smacked and disfigured I did the interior myself, which was alaramingly worn down. I am one payment in. I brought ro attention the issues w the rusted out brake calipers, which in pics didnt show how incredibly rusted out they are. And lo and behold, the front c alipers are missing their outside pieces. This car appeared tended to, but bwyond the most casual glossing over of it, it was not even detailed. There was gunk/dirt in the seats? I was made to drive my trade in up the trailer to pick it up, by a hostile driver whom had to jump his truck? I endured a sales team which said theybreceiced the corrected paperwork on a monday nite, when ups clearly showed it was signed and received the previous Friday by a "daniel." I had thia car completed for sale in january, 17th? I didnt get my Temp plate or reg til beginning of march. I noted the actial temp plates said end of feb. This is after twice having info entered incorrectly wrong on your end. Well, 3 times wrong but only twice wrong on first socuments. Corporate said rhey couldn't do anything. I was told by sales they dropped ball, bur upon me presenting the reality of how they lied to me about receival of documents, twice...they didnt fix anything or followup. I continued to have to follow up for knowing if/when my plates were coming. So, after trading a car and givung 7500 k down to yall...and now eating a 1700 body/paint repair, and soon to replace bald tires i was given, and having extremely rusted wheels and brake calipers which will cost another 1500 dollars or so, what can you all do. I was patient. Cordial, but upon sale finalized and me getting said car, i was treated like a pariah, a leper...by your bmw dealership. It was maddening, and if not for Erika in finance, i sont know if i would even be legally driving this car . So, what can be done. Was this a bmw dealership or just has the badge on it but below the superficial presentation, i feel that the sales dept just doesnt care and thinks customers are stupid. I didn't like being lied to, by a very curt sales staff whom didnt have any solutions. And here j am putting thousands into a car ive barely driven, and thats not towards finance. As i said to william in sales, i believe thats his name, you had one job to do. And it was a job well none. Not done.

Niello BMW MINI responded

We're sorry to hear about your experience, Ethan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

Ethan responded

I can be reached 480 228 3625. I left a message, just now. I dont know what can be done, im facing large repair fees of which ive already entered into for said bodywork/paint, and tires next. And then rusted out brake calipers after that. I understand a used car, i dont unserstand not even detailed interior or exterior beyond a few swipes of possible gloss and or wax to hide severe bumper and side damage. Perhaps an accident on said vehcile, unreported on bumper where entire right side was clipped. I am distraught and my patience wore thin merely when waiting for reg and plates, now im in process of putting thousands into car i would of much rather of put as down payment or into the financing.

Niello BMW MINI responded

Providing a positive experience is our top priority, Christie, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376