Curtis Hensley | Page 2

All about themselves. No concern For customer. If you think people are not important try doing business without them. No concern For customer. If you think people are not important try doing business without them. More

by DEBBIE.JOHNSTON0 Verified Customer Verified Customer

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We are deeply and abidingly dissatisfied with Corwin. We purchased a used vehicle from the CO Springs Toyota dealership in Nov/24 with confidence the car would be in good working order. Within a month an We purchased a used vehicle from the CO Springs Toyota dealership in Nov/24 with confidence the car would be in good working order. Within a month and less than 400 miles driven we have had to repair/replace both control arm bushings, a leaking oil trap assembly, a faulty supercharger, and a cracked catalytic converter, to the tune of over $9K. They also provided a key remote without the mechanical key, and sent me away from the dealership at time of purchase with less than 50 miles worth of gas in the tank, and an almost-empty washer fluid reservoir. We suspect that Corwin did not do a comprehensive vehicle assessment. Exchanged with management have been completely unsatisfactory. And - their CRM is a hot mess and essentially unmonitored, More

by KADYH Verified Customer Verified Customer

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Poor experience. I called Curtis Hensley three times and never received a return call. Not a good buying experience. I called Curtis Hensley three times and never received a return call. Not a good buying experience. More

by LWALL55 Verified Customer Verified Customer

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I recently sold my car to Corwin Toyota Colorado Springs and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, was top notch to deal with. She made the entire process clear, easy, and painless all the way around. Everyone I came in contact there was friendly, professional, and engaging (in a good way!). I highly recommend Corwin Toyota Colorado Springs! More

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Andy was very courteous, helpful, responsive and a pleasure to work with. Looking forward to doing business with him again. pleasure to work with. Looking forward to doing business with him again. More

by HAMILTON Verified Customer Verified Customer

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had a good experience purchasing a used vehicle at Corwin Toyota. The sales representative Steven Smith was great, as was the finance person Ryan. I Would highly recommend both of them. It was also good to Toyota. The sales representative Steven Smith was great, as was the finance person Ryan. I Would highly recommend both of them. It was also good to work with the sales manager James. More

by COLOKENPO Verified Customer Verified Customer

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I mean, these guys are the best, not a better dealership in Colorado Springs in my opinion. in Colorado Springs in my opinion. More

by TCWOEHLE Verified Customer Verified Customer

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Very professional dealership with great follow through. Would highly recommend this dealership. Well trained and knowledgeable staff! Would highly recommend this dealership. Well trained and knowledgeable staff! More

by THERZAN Verified Customer Verified Customer

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We bought a Certified used 2021 Toyota Venza from Corwin Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment as the insides of the back tires were bald! The toe on the back tires were each 15 mm out of alignment, causing the tires to wear to 7/32" on the outside and 0/32" on the inside. It was so bad and a major safety issue as the tires could have blown at any time. At highway speeds it could have been fatal. As soon as I noticed I immediately contacted Corwin and spoke with our salesman. Since we live about 60 miles away from the dealership I didn't feel safe driving it to them for repair, I was fearful of a blowout and causing an accident. He told me to go to any Toyota dealer to get it fixed and they would work something out between the dealerships to get it resolved and to call the used car manager to figure it out. When I talked with the used car manager he resisted my requests initially saying the car was sold as is and the roads had to have caused the issues. Had it not been a "certified" used vehicle and the tires not been symmetrically out of alignment I might have agreed. The used car manager did agree to try and work something out. Due to the severity of the wear and the conversation with the salesman, I took it to another Toyota dealership on June 20th. Once I forwarded the calibration report to Corwin showing that the tire wear was due to a bad alignment from their certification process and the invoice for the work, the used car manager immediately stopped communicating with me and did not return my emails. The salesman and the General Manager did not reply to my emails to them either. I soon found out they also didn't do an oil change either nor change out the cabin air filter during the certification process. The only way I got a response was to open a case with Toyota. With my first case I got an email from the Customer Relations Manager telling me the alignment was done, and sent me a photo of an alignment report. The photo conveniently cut out all the identifying information about the car it was done on, so it could have been anyone's alignment. I tried emailing her back multiple times, no response. Had to open another case with Toyota to get a response. Finally the used car manager called me and agreed to reimburse me roughly 70% of my out of pocket costs to resolve the issues with the caveat that I cleaned up my online reviews. So that is what this is, I am posting an accurate description of my experience. I am removing the negativity and the photos of the bald tires included in my initial review, remaining factual, and increased my number of stars for the dealership. I certainly appreciate the dealership attempting to make things right, however not reimbursing me for all my out of pocket costs and only sending me a check with the condition of me changing my online reviews was a bit disappointing. It was clear that I was not going to be able to negotiate for more. It was also interesting that every time I emailed him, he would reply to my wife's email address instead of mine. Strange. The kicker is AFTER I got reimbursed the used car manager finally admitted that poor alignment rack calibration and technician inexperience was the reason. Had they started with that it would have saved me so much trouble and had such a different outcome for both me and Corwin! More

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Great overall experience. My new Tundra is an exceptional vehicle. I would highly recommend Corwin Toyota. My new Tundra is an exceptional vehicle. I would highly recommend Corwin Toyota. More

by DMATHENY29 Verified Customer Verified Customer

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