Cruz Drahonovsky
Cruz Drahonovsky at Russ Darrow Honda

Cruz Drahonovsky

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
24 Reviews
4.6

24 Reviews

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24 Reviews of Cruz Drahonovsky

November 01, 2025

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Employee Rating

My visits to Russ Darrow Honda are always pleasant and worry free. The staff is professional courteous and knowledgeable. The service department does excellent work and is top notch. None better. More

by EGANAUDIO
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 30, 2025

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Cruz made my experience very pleasurable. Very nice young man. He went above and beyond to ensure that my concern was addressed. Much appreciated, thank you. More

by JCROSS903
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 18, 2025

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Employee Rating

I typically only purchase Honda vehicles. This dealership does a great job of taking care of my vehicles. More

by MATTHEW.MARTIN
Service Price Transparency
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Recommend Dealer
Yes
Oct 18, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

October 10, 2025

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The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30
Service Price Transparency
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Recommend Dealer
Yes
Oct 10, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

October 03, 2025

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Always a great experience, I appreciate them squeezing me in same day for maintenance on my CRV More

by christiand
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Zach Gresbach

Oct 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

September 23, 2025

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The good: Cruz was great. The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it w More

by Robert
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Recommend Dealer
Yes
Sep 23, 2025

Russ Darrow Honda responded

Robert, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

September 20, 2025

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It took 3. 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for More

by wwright260
Service Price Transparency
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Recommend Dealer
No
Sep 24, 2025

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

September 05, 2025

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I do not recommend this service center. I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will More

by Ali
Service Price Transparency
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Recommend Dealer
No
Sep 09, 2025

Russ Darrow Honda responded

Ali, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

August 31, 2025

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Adequate explanations for services performed, shuttle service is a bonus so I didn’t have to tie up my morning More

by LHELNES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 31, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

July 29, 2025

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Employee Rating

So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Adriana Perez , Andrew Martin

Jul 29, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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