Cristian Gonzalez

**My Frustrating Experience with Lewisville VW Leasing Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I wa Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I was offered what seemed like a good deal: $467 per month for a 39-month lease, including taxes. Initial Agreement: • The dealership’s catalog clearly listed blind spot monitoring as a feature on the vehicle. • Based on this, I signed the lease contract and agreed to pick up the car the following day. The Unexpected Surprise: • During the handover, I was informed that due to supply chain issues related to the Ukraine-Russia war, the blind spot monitoring feature was missing. • They offered a $450 refund as compensation and assured me that I could easily upgrade to a newer model once available. • At that point, I had little choice but to accept the vehicle. The Real Problem: Later My wife joined as secondary driver, and got to know that blind spot monitoring is essential for her safety on Texas roads which infact is not needed for me. I requested VW to retrofit the feature, but they said it was not possible and that I would need to upgrade to the 2025 Taos. The Shocking Upgrade Costs: To upgrade, I was told I’d need to pay $5,777 extra, which is the difference between: o The residual value of the leased vehicle: $24,777 o The third-party market value: approximately $19,000 • Additionally, I’d need to pay the MSRP of the new vehicle, minus some rebates (~$1,500). Unfair Treatment: (Manager's Scary Behaviour) • I’m being asked to pay for a car that I do not own and that VW is responsible for, as it’s under lease. • To justify this, the sales manager at Lewisville VW used an intimidating tone and tried to convince me that I was the owner of the vehicle—which is simply not true. Market Value Discrepancy: • The 2023 Taos SE’s market value in 2025 is around $19,000, yet VW expects customers to pay $24,777 to own it at lease-end. • This discrepancy is both unfair and misleading. Lessons Learned: 1. Don’t blindly trust sales promises—they may not reflect reality. 2. Read every lease contract term carefully before signing. You will end up paying more than the market value at lease-end. 3. You bear the depreciation risk during the lease. If you want to trade in or buy the vehicle, you have to cover the loss since you signed the contract. 4. You may not be able to trade in the vehicle freely, especially with other manufacturers. • For example, I tried to trade in the vehicle at BMW to take advantage of an offer, but BMW informed me that VW does not pay off their leases to other brands—unlike other manufacturers. If the Lewisville VW sales team had been transparent before I signed the lease, I would have never proceeded. Unfortunately, I was misled and put on the spot. Final Thoughts: This has been a very disappointing and stressful experience. I hope others can learn from it and avoid similar pitfalls More

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The experience was great as uasual. You feel like part of their family each and every visit! You feel like part of their family each and every visit! More

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I can’t say enough good things about Lewisville Volkswagon this is my second time purchasing a vehicle from them and both times the buying process has been super smooth and quick. They are all supe Volkswagon this is my second time purchasing a vehicle from them and both times the buying process has been super smooth and quick. They are all super friendly and not pushy or force you into something you don’t want. I appreciate how efficient they are and their willingness to help me with all my needs! My new car getting detailed and gassed up is also always a bonus!! I will certainly be back for my next car and refer my friends to them! Thanks everyone at Lewisville Volkswagon you are al awesome! More

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It was seamless and smooth process. They gave good discount and handled all the question patiently. They gave good discount and handled all the question patiently. More

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Cristian is the person who cracked my deal and he was very friendly and manger John helped me a lot to close the deal. This guys are very helpful to me. very friendly and manger John helped me a lot to close the deal. This guys are very helpful to me. More

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The team is so helpful. They are so helpful and detailed in giving information and help decide what you want. They are so helpful and detailed in giving information and help decide what you want. More

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I'd bought a VW at Street VW in Amarillo, but for some odd reason they ghosted me this time around. So, I reached out to Lewisville VW and Cristian helped me with a specific car I'd been wanting. Cristian odd reason they ghosted me this time around. So, I reached out to Lewisville VW and Cristian helped me with a specific car I'd been wanting. Cristian made a distant car deal seem that much closer by having everything lined up by the time I got there. Working with a trade has never been so easy. When it came time to pay the balance of the deal, Joe helped me with all the DMV documents and required in-house items. Also, his knowledge of all things punk is nothing short of impressive. I think we spent more time talking about that than the actual time it took to close the deal. Thanks so much for making things easy. And Cristian, good luck with your travels and next chapter of life. :) More

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I was very pleased with the service and the promptness of Lewisville Volkswagen. I would recommend them to anyone! Lewisville Volkswagen. I would recommend them to anyone! More

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Bought a new Tiguan remotely from Lewisville VW, working with Cristian G. We were able to negotiate by text and phone including trading in a vehicle. The deal was stress free and it was great not to have to with Cristian G. We were able to negotiate by text and phone including trading in a vehicle. The deal was stress free and it was great not to have to drive to the dealership and sit thru the process. Cristian did a great job and personally delivered the Tiguan to our house! More

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Cristian was very professional and went over all of the different options that were available to me. Great Experience! different options that were available to me. Great Experience! More

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