Yark states they care about ppl and the community and
that is a lie. They charged me over $3,500 for repairs that did not repair the issue my vehicle came in for. After bringing my vehicle back 3x they w
that is a lie. They charged me over $3,500 for repairs that did not repair the issue my vehicle came in for. After bringing my vehicle back 3x they would not refund my money or properly fix the issue it came in for only to then say my car can not be fixed. Then WHY would you take my money. By the end of this entire situation they were so rude to me and could care less that I will possible lose my job d/t lack of transportation. I would never recommend their establishment, this company robbed me knowing my funds were limited.
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by cattim4e
Service Price Transparency
Jul 10, 2025 -
Yark Ford responded
Your vehicle came in on 6/10/2024 (101,145 miles) with electrical and transmission issues. We proceeded to diagnose the vehicle and gathered your approval to move forward with repairs. We ordered the proper parts and did not charge you a diagnosis fee.
The parts arrived a few days later, but you did not return to have the work performed until almost a full year later—April 2025 (117,716 miles). At that time, we completed the initial wiring repair quoted in 2024 (total repair: $2,597.81). We noticed more than normal corrosion in the wiring, so we took extra precautions to help prevent this from affecting the new wiring.
You returned one week later (5/8/2025) with similar issues. At that time, we pulled different codes related to the transmission and gave you the option of paying to have the transmission dropped and further inspected—which was the more expensive option—or going with a more affordable route ($933.10) by laying a 5-wire overlay to see if that would resolve the issue. After the repair, we performed a 20-mile road test and verified that the transmission was working properly at that time (5/24/2025).
A few days later (5/27/2025), you returned with a concern unrelated to the prior issue—your turn signals staying on. When your vehicle arrived, the signals were not on, but three pages of codes were present. Upon inspection of the front harnesses and headlights, we discovered an abnormal amount of water and water damage. At that point, you declined any additional repairs.
According to Carfax, your vehicle had gone five years without any service records prior to your June 2024 visit, and it had been in multiple accidents. This history could explain why water is now entering the electrical system.
We explained that any further repairs would carry associated risk. With the ongoing electrical issues and potential water damage, we shared our concern that continuing to repair the vehicle may not be financially beneficial. We offered to assist you with a trade-in, as that appeared to be the most practical next step.
Jul 10, 2025 -
cattim4e responded
Most of this is untrue the first untruth is when I took my car in June of 2024 the only light that was on was my tool light and my car was running perfectly fine I just wanted to exercise precautions with the tool light, they told me that I needed a wiring harness because there was moisture in the harness and they did not see any other issues with the car and when I asked them if the car was safe to drive if there were any problems with driving the car they said no the car is fine to drive they don't see why I could not drive the car, there was no transmission issues and no transmission was mentioned. And what I'm gathering from that untruth is that because like they said they did not charge me a diagnostic fee for the first time I brought my car in in June of 2024 he did order parts it took over a month for them to call me to tell me that the part was in, meanwhile my car was running perfectly fine outside of the tool light and I told them at that time if the car gives me further problems I will bring it back but right now the tool light is out and there's no need for me to spend that amount of money.
Moving forward to March of 2025 when I brought my car in my car's tool light was on the shift Park sensor light was on my engine light and my brake light, I took it to them immediately at which time I asked them to check for transmission issues letting them know that it was throwing itself into park break and I would have to move forward to get the park break to release which none of this was going on at the time that I took my car to Yark in June of 2024, my car was taken to them upon the suggestion of Express Transmission which gave them a clear outline of what my transmission codes were and what probably needed to be done in order to get the car running which was not related to the harnesses according to a reputable electrical mechanic it was taken to by the name of Vintage Electrical Auto repair.
I was told by Craig Compton that fixing the harness would correct my problem when I asked him was he sure he said yes I'm pretty sure that is when I approve the go-ahead for them to fix the harness. When that did not fix the problem I was told that he's going to run a ground wire to my transmission to prevent having to drop the transmission all together and this should definitely get me going so $933.10 later I agree to that. And to date my car is still throwing itself into park break and the problem has not been resolved at all the harnesses that were repaired had absolutely nothing to do with the transmission or the park brake issue all of the other lights did not come on until after their initial repairs. The water condensation was in the front light all along they only brought that up after the fact that I brought the car back for all the additional issues that their repairs were causing, that front light was exactly the way it was when I initially took my car in in June of 2024 the only reason why my car is not running today is because of the issue that I brought it in for in March of 2025 which is the shift park brake sensor that could be involved with the transmission that has absolutely nothing to do with that harness please I am asking for a refund and if because as a courtesy you did not charge me a diagnostic fee in June of 2024 feel free to deduct that diagnostic fee from the $3,530.91 that I am owed for my problem not being fixed and now you're saying you won't fix my car at all for even more money this is just hurtful and a rip off. The only reason why Express transmission did not repair my car is because it was a hybrid and he thought that yark Ford would know what they were doing and at this point they're saying after all this money they still don't know what the problem is they've did two repairs on my car that didn't fix any of the problems and only made more problems and they don't want to refund me my money that is not fair I have all my documentation to prove such along with the documentation from vintage auto repair stating that the codes from the transmission shop and even Yarks own diagnostics were not even taken into consideration when they did the repairs that they said would get my car fixed that did not fix my car.
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Jul 10, 2025 -
cattim4e responded
The other untruth is that my car has not been serviced at all in over 5 years before it came to Yark in 6/2024 I have all the paperwork that shows every oil change, brand new tires Wheeling alignments air conditioning filter cleaning all of those things were done to my car and I have receipts for everything that was done to my car you guys didn't service those things but my car has been serviced and well kept all of this time.
The Service Department is awesome.
Craig is phenomenal. He’s customers satisfaction is his number one priority
Craig is phenomenal. He’s customers satisfaction is his number one priority
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by gladys.cothern
Service Price Transparency
Aug 26, 2024 -
Yark Ford responded
Thank you for the fantastic feedback! We're delighted to hear that Craig and our Service Department at Yark Ford made your experience exceptional. We appreciate your support!
I received courteous and prompt service today.
Last time I went there recently the service was also excellent. I would choose this dealer again for car maintenance.
Last time I went there recently the service was also excellent. I would choose this dealer again for car maintenance.
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by Scott
Aug 07, 2024 -
Yark Ford responded
Scott, we're delighted to hear that you consistently receive excellent service at Yark Ford. Thanks for choosing us for your car maintenance needs!
Since buying my vehicle from this dealership I have only
taken it here for services and repairs and they always take sure great care of me and my car.
taken it here for services and repairs and they always take sure great care of me and my car.
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by breehy13
Service Price Transparency
Jun 24, 2024 -
Yark Ford responded
We're delighted to hear that you trust Yark Ford for all your service and repair needs! Thanks for the continued support!
Very good service.
I was satisfied with the work. Staff was very friendly and helpful.
I was satisfied with the work. Staff was very friendly and helpful.
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by marianncelestino
Service Price Transparency
May 20, 2024 -
Yark Ford responded
Thank you for choosing Yark Ford, we appreciate your positive feedback!
The service shop was a no hassle experience.
Inspected my truck for the complaint it was a brought in for, anf showed me the area I was concerned with.
Inspected my truck for the complaint it was a brought in for, anf showed me the area I was concerned with.
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by Michael Adwell
Service Price Transparency
Feb 14, 2024 -
Yark Ford responded
Michael, we're glad to know that your visit to our service shop at Yark Ford was straightforward and informative. We appreciate the feedback!
2018 Ford Edge I brought it in, under warranty, twice
because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never foun
because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never found what was causing it and said I had to bring the car in while the problem was occurring. Finally I was driving past the dealership while the screen was flipping. Of course, the car was no longer under warranty. They kept it for an evaluation then said it was the screen module and it would cost $1200 and I would need to prepay for the Ford part. I paid and received a notice that my car was scheduled for repair on Saturday. A week later, even though I had been told the part would be in in a few days (Tues or Wednesday). I took the car in Friday evening for Saturday appointment. Craig was the service tech. Tommy checked the car in and said it would be given to Craig on Saturday. I heard nothing all day Saturday. Sadly I fell asleep and they were closed when I awakened so I didn’t follow up on Saturday. They aren’t open on Sunday so I called Monday morning. When I was finally able to contact someone (Gracie, who has been pleasant and really helpful!), she contacted Craig who said he didn’t receive it but it went to a different tech. He then texted me that the car would be done today. Too vague, so I called back and luckily Craig answered the phone. I asked when I can expect the vehicle to be ready, since I have been waiting all weekend. He said the electrician didn’t work on Saturdays. He could not explain why I was scheduled for Saturday service since the electrician wasn’t working that day. Yark Ford obviously has horrible service (except for Gracie). We moved to Toledo 2 years ago and NOW my neighbors have told me to avoid Yark. They apologized for not warning me, although I realize I should have asked! :). Never again!
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by pattylou
Service Price Transparency
Oct 09, 2023 -
Yark Ford responded
We apologize for your experience and appreciate you bringing this matter to our attention. When making a reservation for your vehicle, the stated time is when you are to see your advisor and explain the issue(s) you may be having with your vehicle at that time. Your vehicle is then placed in line to have a tech inspect and/or repair your vehicle. We do try to get to your vehicle as soon as possible, but other appointments and work load may interfere. Unfortunately, dropping the vehicle off early does not always mean it will get into service quicker. Again, we hope you can accept our sincere apology and please understand we truly try our best to take care of everyone to the best of our ability.
Oct 10, 2023 -
Yark Ford responded
Craig was your service adviser. Tommy checked you in on Friday because Craig was not available when you came in. We understand that you have been in contact with Craig who apologized that your vehicle was not complete and informed you that your vehicle was ready yesterday by noon.
Oct 09, 2023 -
pattylou responded
I had already done the first steps…met with the advisor, explained the issue and the tech had inspected the vehicle. I paid for the part. On Thursday, September 28. I then received an email stating I had an 8 am appt on October 7. I dropped the car off on Friday for my convenience, not to jump the line. Why was an appointment scheduled for a repair on the day the service tech was not working. Apparently you send out a canned apology and don’t research the concern, you try your best? Really😂😂😂?
I brought the matter to your attention to see if you had a resolution, but obviously not since you don’t even look into the problem.
I came in for an oil change and to have my headlights
checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they
checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they lie about a safety issue, but refused to get me in quickly to resolve the safety issue. I would not trust them to work on any vehicle.
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by namuehling
Service Price Transparency
Jan 06, 2023 -
Yark Ford responded
We apologize for your experience and that it has led you to leave us a negative review. We have forwarded your concerns for more information and found that we did an entire light check on your vehicle and all lights were operational at the time of your service. Customer satisfaction is our top priority, please feel free to contact us to speak more about your experience.
Jan 07, 2023 -
namuehling responded
All lights were not operational. Both headlight lamps were burned out. What you are suggesting is that the bulbs burned out, magically worked when your service department checked them, and then quit again when I had a different service department look at them. This is a nonsense response that shows that you want to completely avoid responsibility for ignoring a safety concern both at the original service when I was lied to about the lights being checked, and when I tried to again schedule service after realizing I had been lied to and was driving without headlights. You ignored a safety concern. My reliance on your honesty was dangerous. In addition, you never reached out at all when I brought this up. I contacted the dealership multiple times via messaging and was never contacted by service. This post is all I have received. Terrible service with dangerous results and no follow-up. Customer satisfaction is obviously not your top concern or you would have followed-up.
I’ve been going to Yark Ford for many years and have
always been satisfied. I’ve never been disappointed!!
always been satisfied. I’ve never been disappointed!!
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by cakujo
Apr 21, 2022 -
Yark Ford responded
Thank you for your review and letting us know your experience! We appreciate your business and look forward to serving you again in the future!
Stephan in the service department was the best, most
knowledgeable and honest technician I have ever met in my life. He swapped out my blown 3.5L Ecoboost in my 2020 F150 in about 4 days. He even iden
knowledgeable and honest technician I have ever met in my life. He swapped out my blown 3.5L Ecoboost in my 2020 F150 in about 4 days. He even identified issues regarding the transmission fluid lines when I had my fluid changed at another Ford dealership. He is simply the best mechanic I know and he does it for fun.
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by R_ehmann
Other Employees Tagged:
Kailey Herzig
Feb 23, 2022 -
Yark Ford responded
Thank you for taking the time to share your service experience with us! We appreciate your business and look forward to serving you again in the future!
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