Cowen Dougherty

August 8th, 2025, Deceptive, the car had damage that was not shown in pictures. My wife and I drove from Wichita with a tow dolly that we rented to bring the car back. Immediately upon viewing the car, the not shown in pictures. My wife and I drove from Wichita with a tow dolly that we rented to bring the car back. Immediately upon viewing the car, the damage was from bumper to bumper, on each bumper and the body. The windshield had two very visible rock pits that obstructed your view. No way would we have driven for two hours to Lawrence if they had displayed the actual pictures of the car. This is by far the worst experience my wife and I have ever had trying to buy a car! Then they had the nerve to text me about purchasing a car from them, so I blocked that number! More

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Couldn’t have asked for a more transparent and easy car buying experience! 10/10 would recommend if your looking for an easy and transparent process! buying experience! 10/10 would recommend if your looking for an easy and transparent process! More

by kujayhawksgirl Verified Customer Verified Customer

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The salesman was nice, however I did not enjoy that it took us over 6 hours to make a deal with the typical back and forth delay tactic with one of the general managers. took us over 6 hours to make a deal with the typical back and forth delay tactic with one of the general managers. More

by abby Verified Customer Verified Customer

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We were in and out in less than 30 minutes. What was needed was there and check in and out was quick and expedient. I gave you 5 stars that says it all. What was needed was there and check in and out was quick and expedient. I gave you 5 stars that says it all. More

by mike_jane_broshear Verified Customer Verified Customer

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As of a few minutes ago 3 weeks to get the missing key I should have gotten on purchase day. You lost it I am the one who is put out!!!! should have gotten on purchase day. You lost it I am the one who is put out!!!! More

by mike_jane_broshear Verified Customer Verified Customer

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They didn’t want me to pay cash for the purchase, in fact they tried convincing me to finance the purchase. Also they tried to screw me out of $500’s. However I liked the sales person he was a nice guy. I r they tried convincing me to finance the purchase. Also they tried to screw me out of $500’s. However I liked the sales person he was a nice guy. I really had a hard time excepting the vehicle cost more buying it with cash versus financing, that’s messed up!! More

by robert-ferris Verified Customer Verified Customer

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Cowen was very knowledgeable and was not forceful in his sale. I was also impressed with the various managers and all in all it was a painless process. I would go there again and send friends that way. Than sale. I was also impressed with the various managers and all in all it was a painless process. I would go there again and send friends that way. Thanks, Cowen!! I love my new car! You were awesome. More

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They helped make the process of buying a car fun and easy! I’m thankful I was able to find something i really enjoy at the right price! easy! I’m thankful I was able to find something i really enjoy at the right price! More

by CooperHorn Verified Customer Verified Customer

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I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

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I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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