Colton Thomas

Came to car shop, walked around parking lot, saw lots of Kia employees but not one person asked if they could help. Finally went inside and asked for a sales person, found one and ultimately ended up purcha Kia employees but not one person asked if they could help. Finally went inside and asked for a sales person, found one and ultimately ended up purchasing a car. The car was for my son and he is paying for it. I just secured the loan since he’s just 18 and has ZERO credit. A couple of weeks later I went to Billingsley Hyundai and purchased a car for myself. To say that the car buying experiences were extremely different is an understatement. To make a comparison: it’s like riding in the back of the cabin of a plane (Kia) to riding in first class (Hyundai). Kia sales person or dealership itself never followed up after purchase to see if there were questions or how we were enjoying the car. The communication stopped after we drove off the lot. At Hyundai I received multiple calls, text messages, and even a thank you note accompanied by gourmet brownies. If it wasn’t for my son putting his hard earned money into the purchase of the Kia I would never even bother with looking towards the dealership as I drive by, thank you. V/r, Jin DeReis More

by jin_mitch Verified Customer Verified Customer

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Service was good. But, I did not like that I was offered oil addictive at the last minute. It is really not needed for 2026 engine. But, I did not like that I was offered oil addictive at the last minute. It is really not needed for 2026 engine. More

by Dqk436 Verified Customer Verified Customer

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Very professional and helpful in every aspect Very concerned about our experience and made sure our concerns and issues were completely addressed concerned about our experience and made sure our concerns and issues were completely addressed More

by diane_55 Verified Customer Verified Customer

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Nice and help full, service wasn’t super long and reasonable, would recommend to others reasonable, would recommend to others More

by Jordan koetje Verified Customer Verified Customer

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Colton was wonderful. Listened to me and didn't pressure me into having extra stuff done to my vehicle Listened to me and didn't pressure me into having extra stuff done to my vehicle More

by mksanner2086 Verified Customer Verified Customer

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Staff is very personable! They were professional and communicated every step from start to finish. Thank you! They were professional and communicated every step from start to finish. Thank you! More

by charlesedjames Verified Customer Verified Customer

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Very rude. Heather most of all. I wasn't even talking to her and she butted in my conversation saying I wasn't getting my car back. If they had better listening Heather most of all. I wasn't even talking to her and she butted in my conversation saying I wasn't getting my car back. If they had better listening skills and customer service they wouldn't jump down someone's throat based off assumptions they made on their own. More

by rickyjosephbenoit Verified Customer Verified Customer

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It shouldn't take 2 hours to get a oil change and a filter changed The amount of money you want me to pay for your services is ridiculous. $116 for a cabin air filter when I bought an air filter myself filter changed The amount of money you want me to pay for your services is ridiculous. $116 for a cabin air filter when I bought an air filter myself for $10 and changed it myself for free is ridiculous More

by dalayna80 Verified Customer Verified Customer

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The dwalership was run very well and was there lwss time than quoted. My advisor was great also. than quoted. My advisor was great also. More

by juplinger41 Verified Customer Verified Customer

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Colton was very nice and kept me up to speed with the work on my car. He also helped me schedule a future appointment. work on my car. He also helped me schedule a future appointment. More

by Candy.Hernandez.041115@gmail.com Verified Customer Verified Customer

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