Colin Haire

This dealership is absolutely amazing! Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secur Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secure for me a 2026 LC 500 convertible inspiration series which included a trade-in of a 2021 LC 500 convertible inspiration series. Tom, went over the car thoroughly with a fine tooth comb in preparation for the next owner of the 2021. Dominique and his colleague washed the new car by hand before handing it over to me while Dave Weaver expedited the paperwork More

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First off, let me say I attempted to work with a different dealer located closer to me in Ohio. When that didn't go well, I luckily found Lexus of Cleveland and Colin. Their website made it so easy different dealer located closer to me in Ohio. When that didn't go well, I luckily found Lexus of Cleveland and Colin. Their website made it so easy to determine various payment options and amounts, which is often such a struggle at other dealers. Once I verified payment info, I reached out on a specific vehicle around 11 p.m. one night. Colin called me first thing the next morning. Although we figured out the specific vehicle I inquired about wasn't available, Colin asked me what specifically I was looking for, and told me he could do a nationwide search to help me find what I wanted. Long story short, he found me the perfect vehicle that happened to be in stock at their dealership. But his willingness to do whatever it took to find the right fit plus the ease of the dealership's website made this a quick and easy process. I'm now driving my car just a few days after first speaking with Colin. This is by far the best customer service and process I've encountered in all my years of car shopping. Thank you to Colin and Lexus of Cleveland for a wonderful experience! More

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Colin H was super helpful, friendly, accommodating, knowledgeable and great to work with! He answered any questions we had and checked in on us often. He was a pleasure to work with. knowledgeable and great to work with! He answered any questions we had and checked in on us often. He was a pleasure to work with. More

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Colin has been so amazing for my wife and I to work with. He has continued to go above and beyond before, during, and after we bought our GX550. Everyone else at the dealership has made us feel welcome and He has continued to go above and beyond before, during, and after we bought our GX550. Everyone else at the dealership has made us feel welcome and appreciated as well. A+ all around. More

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Collin is the best! He took great care of me and I am so in love with my new Lexus TX! I would recommend Lexus Cleveland and Collin to anyone looking to purchase a Lexus He took great care of me and I am so in love with my new Lexus TX! I would recommend Lexus Cleveland and Collin to anyone looking to purchase a Lexus. More

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Colin performed an outstanding service. Very engaged and responsive. He also respected my needs and availability which I sincerely appreciated. Very engaged and responsive. He also respected my needs and availability which I sincerely appreciated. More

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Very pleased with Colin’s help in Leasing this New 2025 Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to re Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to recognize Tori for all her amazing work and help! More

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I truly can’t say enough good things about Colin and the entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotio entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotional car-buying process for me. From the very beginning, they took the time to educate me, explain options clearly, and answer every single question I had (and there were many) without pressure, condescension, or rushing. I always felt supported rather than “sold to,” which made all the difference. Colin, in particular, went above and beyond. He was exceptionally attentive, responsive, and thoughtful, and it was clear he was genuinely invested in making sure I had a great experience from start to finish. He checked in often, anticipated concerns before I even voiced them, and handled every detail with care and professionalism. Lexus is already known for being a reliable, high-quality brand, but the customer service here truly sets it apart. The experience was seamless, human, and even enjoyable. Impeccable service, exceptional people, and a team I would recommend without hesitation. More

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The entire staff at Lexus of Cleveland is professional, respectful, & responsive. Colin walked me though the process from customer ordering to driving away in my new RX350h seamlessly. I will definitely sh respectful, & responsive. Colin walked me though the process from customer ordering to driving away in my new RX350h seamlessly. I will definitely shops here again for my next family vehicle! More

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Excellent customer service, very smooth process of purchasing the vehicle. Highly recommend! Colin is very knowledgeable and patient gentleman. It took me a while to decide which vehicle exactly I wan purchasing the vehicle. Highly recommend! Colin is very knowledgeable and patient gentleman. It took me a while to decide which vehicle exactly I want and I was not rushed or felt pressure to buy. Great experience! More

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