Cody Curtis

Dealership refused to perform service that was scheduled for 150K transmission service per Ford Explorer Maintenance Manual. Customer Service Representative stated that he did not recommended the service. A for 150K transmission service per Ford Explorer Maintenance Manual. Customer Service Representative stated that he did not recommended the service. After stating multiple times I wanted the transmission they didn’t service it. When I asked if I authorized other recommended service to be done and I replied “yes” they did all other recommended service except the scheduled appointment (transmission service). The bill was $1100 for 4 spark plugs, and a couple of air filters. When I asked way the transmission was not serviced… they stated “Well we didn’t have to time… etc” Horrible service & CSR’s that do not even know vehicles maintenance service intervals. I WOULD NOT recommend this dealership for any work to be done or purchase a vehicle. More

by KAYALLANE Verified Customer Verified Customer

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More

by rhaines4443 Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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Our purchase of this new car was an excellent experience and the subsequent service has also been excellent. and the subsequent service has also been excellent. More

by Cory Verified Customer Verified Customer

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Incredible service department all around ! I would highly recommend Parks Ford Service department to everyone I know. I would highly recommend Parks Ford Service department to everyone I know. More

by Mike Godwin Verified Customer Verified Customer

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Very fast service and great service department clerk that assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV More

by Bluelightning Verified Customer Verified Customer

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Very friendly, efficient, and explained everything in detail. We will definitely be bringing our Ford back to have it serviced here. detail. We will definitely be bringing our Ford back to have it serviced here. More

by wigglesworthpainting Verified Customer Verified Customer

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All the employees were very friendly. . ask if we wanted something to drink.. came over and sat with us and we talked.. I was very, very pleased with everyone Danny and I both were.. I lov . ask if we wanted something to drink.. came over and sat with us and we talked.. I was very, very pleased with everyone Danny and I both were.. I love my Tucson.. just love everything about it.. God bless each one of you.. 🩷🙏🏼💙🙏🏼.. Smiles More

by djddeb4 Verified Customer Verified Customer

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