Clay Cooley

I purchased a truck, regretfully, at Corwin Toyota. Here’s why I would not recommend them again… 1) Poor service. I had asked to be pre-approved because I have a one year old and didn’t want to spen Here’s why I would not recommend them again… 1) Poor service. I had asked to be pre-approved because I have a one year old and didn’t want to spend hours at the dealership. I communicated this several times to which the salesman, Clay, responded that we can get you approved while you’re here, which tells me he didn’t hear my concern about making this a quick process. Then, I waited over a week for someone to call from financing to go over the application with me over the phone. After waiting the week, I had to call them back and got the same response, “let’s deal with that while you’re here.” I was finally able to apply for financing online since they refused to have anyone call me. After applying, I got a phone call saying I was ore-approved and that I wouldn’t have to deal with Clay and that the GM would take over my sale, which did not happen when I showed up. When they called to tell me I was preapproved, it took me asking a few times to learn what the APR was, as I was insistent on knowing because I wasn’t going to drive over an hour of it wasn’t good. 2) There are two deep rock chips in the paint so I asked for them to toss in a $15 paint pen. Clay, the salesman, couldn’t agree to that without manager approval, but when I told the finance manager about that conversation, he said he’d have one overnighted. It’s been a few days and I have yet to see one arrive in the mail. 3) I sent two emails to the dealership’s GM, Greg Heinz, which got ignored. When I called to follow up on whether they could toss in a Yeti cooler that they were giving away for new truck purchases, but I felt would be a nice way for them to say thank you for spending the same amount on a used vehicle as new vehicles cost, and for dealing with the poor service, Greg said I was being nitpicky for listing off why my experience was poor, he then called me a cry baby toddler, and said he thought I was blackmailing him. Aggressive, egotistical, and immature to say the least. 4) The inspection report showed the tires were 7-8 32nds, but when I got home I measured and they were at 4 32nds, meaning they need to be replaced if I want to drive on I70 in the winter. I didn’t ask the dealer for any thing tire related (new tires or a discount on new tires) as a result, just pointed out the error. 5) I asked for a copy of the maintenance records that Corwin provided to the prior owner who had it serviced there, but was told they are not obligated to provide that and that the carfax has some of those details. I only wanted the actual records so I knew when to get the next services done. Greg, the GM, acted like I was asking for too much and declined to provide those. Overall, my experience was absolutely miserable, mostly due to the GM, Greg Heinz’ unprofessional, overly aggressive, and disrespectful response to my constructive criticism about what I think they could improve on. If you have a choice to buy from any other dealership, do it. There are plenty of corporations not ran by an egotistical, power tripping, used car salesman mentality GM. I’ll be sure to let everyone I know that’s buying a new vehicle to absolutely not do business with Corwin Toyota Boulder or any other Corwin dealership. I’ll also be reaching out to the ownership of the dealer to make sure they’re aware of their Game poor behavior and extremely poor customer service. More

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Both my wife and I have purchased several automobiles from this Toyota location. We have been satisfied. As a result, I have encouraged my sister to buy a new car at Corwin's as well. My sister has had a from this Toyota location. We have been satisfied. As a result, I have encouraged my sister to buy a new car at Corwin's as well. My sister has had a very negative experience, very different from ours. This is now a problem and has resulted in a lower satisfaction rating from me. More

by JDDALY616 Verified Customer Verified Customer

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I didn't have service I bought a car . It was pain free which is unusual these days. It was pain free which is unusual these days. More

by S.MAIO Verified Customer Verified Customer

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Clay was great to work with! He helped me with my new purchase of a Land Cruiser and I couldn’t be happier with the process! He helped me with my new purchase of a Land Cruiser and I couldn’t be happier with the process! More

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Kim did a great job listening to my desires for a new car and finding one that is excellent. She made sure I met everyone i needed to and she has followed up very well. and finding one that is excellent. She made sure I met everyone i needed to and she has followed up very well. More

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Your finance guy was terribly rude and the dealership lacks integrity. I would never recommend this place to anybody. lacks integrity. I would never recommend this place to anybody. More

by KEHASTINGS22 Verified Customer Verified Customer

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They are great to do business with. I always am treated with respect and serviced in a timely manner I always am treated with respect and serviced in a timely manner More

by dlieb010258 Verified Customer Verified Customer

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Clay was awesome to work with he is super knowledgeable about his inventory, such an awesome personality! Highly recommend to anybody looking for a new or used car! about his inventory, such an awesome personality! Highly recommend to anybody looking for a new or used car! More

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Always great sales people at Corwin Toyota. Clay was very responsive in getting me information about a new truck. Clay was very responsive in getting me information about a new truck. More

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Had a great experience with Clay Cooley. He listened to any concerns I had and was super helpful in finding the right car for me. Would highly recommend Clay He listened to any concerns I had and was super helpful in finding the right car for me. Would highly recommend Clay More

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