Cirilo Munoz

Exceptional Resolution and Outstanding Service I'm updating my review to reflect how General Manager Jesse Holovacko and his team ultimately provided exceptional service and made everything right. W updating my review to reflect how General Manager Jesse Holovacko and his team ultimately provided exceptional service and made everything right. What Initially Happened: I experienced communication issues and unprofessional handling during my initial visit, which led to frustration and a negative first impression. How It Was Resolved: Jesse personally stepped in, acknowledged the issues, and worked tirelessly to find a fair solution. He demonstrated true leadership and commitment to customer satisfaction. Outstanding Team Performance: Jesse (General Manager): Personally coordinated everything and ensured professional follow-through Cirillo (EV Specialist): Incredibly knowledgeable and helpful with rebate documentation Jack (Finance): Professional and transparent with financing, delivered exactly as promised Vinny (Delivery Coordinator): Made delivery smooth with clear communication and patiently explained every detail of the EV features Final Outcome: Received my 2025 Chevrolet Equinox EV at an excellent price with 0% financing. The entire team was courteous, patient, and professional throughout the resolution process. Why I'm Updating This Review: While we had initial challenges, Jesse and his team showed what exceptional customer service looks like. They honored their commitments and turned a difficult situation into a positive experience. Recommendation: I would recommend Richard Lucas Chevrolet, particularly working with Jesse and his specialized team. They demonstrate that the dealership stands behind their word and will work to make things right. Date of Updated Experience: July 2025 More

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