Christopher Kite

The guys went over and beyond to take care of me . the guys that I really want to say thanks too the most where Neil , Davis , Rod. Now the rest of there team mates of course also. I don’t know there n the guys that I really want to say thanks too the most where Neil , Davis , Rod. Now the rest of there team mates of course also. I don’t know there names. I I would highly recommend Frisco Dodge to anybody!!! More

by jrburnett1777 Verified Customer Verified Customer

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Completely terrible communication skills. The automated system doesn’t even help. In addition when you try to call in it goes to an answering service that has no clue what is going on nor do The automated system doesn’t even help. In addition when you try to call in it goes to an answering service that has no clue what is going on nor do they know how to get anyone to do a follow up. The service agent, Derrick, was just terrible. I have never in my car owning experience of 30 years ever experienced a worse service interaction. More

by zachskoch Verified Customer Verified Customer

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Chris Kite & Ryan Arish took excellent care of me and my Jeep. Our family lovingly calls them the dynamic duo. I don't know anything about cars but their communication and helping me understand what was wro Jeep. Our family lovingly calls them the dynamic duo. I don't know anything about cars but their communication and helping me understand what was wrong with my vehicle Step by step was quite impressive. More

by Bobbie Marshall Verified Customer Verified Customer

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Fast easy in an out. Understood my ask, and got it done very fast. They got my car ready for a big trip. Thanks Understood my ask, and got it done very fast. They got my car ready for a big trip. Thanks More

by Rodneyhaas Verified Customer Verified Customer

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The staff were amazing and they fixed all the issues i had in my car. had in my car. More

by sivaraman suresh Verified Customer Verified Customer

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My service went smoothly with no issues. Wait time was good and comfortable atmosphere. I was pleased with everything. Wait time was good and comfortable atmosphere. I was pleased with everything. More

by nikki_johnson08 Verified Customer Verified Customer

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Great customer service. Extremely responsive to my questions and requests for status updates. Thanks so much! Extremely responsive to my questions and requests for status updates. Thanks so much! More

by matthewp1974 Verified Customer Verified Customer

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Quick and responsive. Great communication from the service advisors to the technicians. The service advisor. Chris really went above and beyond to take care our vehicle th Great communication from the service advisors to the technicians. The service advisor. Chris really went above and beyond to take care our vehicle that came in. I’m also glad you have been a customer at this dealership for the last six years and have some history built at this Frisco location. One Major detail I really appreciate Is how the service advisors at this location handle our extended warranty. It does take a couple extra days, but John Moen has demonstrated that the last multiple visits over the years. And I would say, he had earned my business back at this location Because of his quick abilities to get the approval needed from the extended warranty company. I actually thought John was my service advisor during this last major repair, Due to the fact, Christopher kite spoke and handled our vehicle in the same integrity and professionalism. I can’t say enough amazing things. I have a few more reviews to send to you all. But as a consumer and a customer for this vehicle platform, my wife and myself are greatly appreciative of getting this vehicle back on the road in a short amount of time. Also, another big thank you to the management team for working with Christopher kite and help lowering the price of a new engine for our situation. I feel like you have an All-Star team in the advisor department and they could definitely be such great regional leaders in so many different locations teaching the next generation how to communicate car repairs to the Customer and technicians in the back. All departments have to work together to make success happen every single day. And a big thank you to the technicians, unsung, heroes, and all these car repair shops. I definitely Want to recognize John Moen For earning my business back years ago repair at a time. And quite frankly, his bright personality and professionalism. I appreciate he doesn’t overpromise, but he delivers as fast as possible with the extended warranty. Also want to give a big shout out to Christopher Kite Also, demonstrating the same quality as John has done over the years. I think Christopher can be an amazing regional service advisor, training the new hires all the ins and outs Of handling the extended warranty departments and customers. Thank you all, Daniel and Jess Abrams More

by tabascobrasky Verified Customer Verified Customer

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Ryan was amazing as always and very knowledgeable , should have definitely kept him as a manager should have definitely kept him as a manager More

by jordan14 Verified Customer Verified Customer

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Excellent dealership and service team. Great work, fast, friendly and quality job by all. Will 10/10 be back for my next service! Great work, fast, friendly and quality job by all. Will 10/10 be back for my next service! More

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