Christopher Blanco

I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More

by lamschenck Verified Customer Verified Customer

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Subject: Extremely Disappointed in Rallye BMW’s Handling of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for over 15 years and more than 10 vehicles, I expected far better. My friend purchased a Certified Pre-Owned BMW from Rallye, and within days problems began. First, Apple CarPlay stopped working — not the biggest issue, but concerning so soon after purchase. Two weeks later, the car wouldn’t start at all. Rallye had the vehicle towed to the dealership, where we were told it needed an ignition switch. Today, after following up with the service department, I was informed that there was “no issue” with the ignition switch. Instead, I was told the car’s undercarriage has extensive damage and a claim would be filed with the tow truck company. This does not add up — how does “extensive undercarriage damage” suddenly appear after a week in Rallye’s possession? To make matters worse, the communication has been unacceptable. Calls to Chris Blanco and Casmo Laurino have gone unanswered. When I called Burt, the salesperson, he simply told me to “call service” — no follow-through, no ownership. This is not the level of professionalism, accountability, or customer care that I have come to expect from Rallye BMW. I strongly urge management to review this situation immediately and resolve it appropriately. It's August 13th and still getting the run around. Now being told car starts but under carriage has damage. More

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I have been using Rallye BMW service for the better part of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like I'm his only customer. More

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Rallye BMW provided exceptional and professional service. My electric vehicle underwent a scheduled service, and it was returned to me on time and in a cleaner condition than when we left it. We are highly s My electric vehicle underwent a scheduled service, and it was returned to me on time and in a cleaner condition than when we left it. We are highly satisfied with the experience, as the employees at Rallye BMW genuinely care about their customers. More

by MRIOS0351 Verified Customer Verified Customer

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I recently brought my BMW in for routine service at Rallye BMW and had a great experience from start to finish. The staff was professional, courteous, and knowledgeable. Everything was explained clearl Rallye BMW and had a great experience from start to finish. The staff was professional, courteous, and knowledgeable. Everything was explained clearly, and they kept me informed throughout the process. My service advisor made sure the entire visit was smooth and efficient, and my car was returned clean and in perfect condition. The waiting area was clean and comfortable, and I really appreciated how quickly the work was completed without compromising quality. Overall, Rallye BMW delivered excellent customer service and attention to detail. I wouldn’t hesitate to return for future servicing or recommend them to other BMW owners. More

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Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW. More

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Carol Clark-Muniz, my service advisor, and her team are wonderful to work with. Thanhs for everything. wonderful to work with. Thanhs for everything. More

by dannyedmc5 Verified Customer Verified Customer

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Great experience I have been a long time customer and will continue to do so. will continue to do so. More

by SCOTTDAVISESQ Verified Customer Verified Customer

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I’ve been a Rallye BMW client for over 12 years. My recent experience with leasing a new 2026 X6 M60i was a pleasure! As always, Gabe Hale made it a straightforward and easy process. I highly recomm My recent experience with leasing a new 2026 X6 M60i was a pleasure! As always, Gabe Hale made it a straightforward and easy process. I highly recommend Gabe and Rallye BMW!! More

by BARRYZUCKER0 Verified Customer Verified Customer

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Cost is too high but service was excellent. They kept in touch and the car runs great They kept in touch and the car runs great More

by jmart352 Verified Customer Verified Customer

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