Christina Frankos | Page 2

The staff in the service department are great. The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questi The professional demeanor, and how they approach me as a customer to advise me of service needed on my vehicle was very pleasant. When I had questions or concerns the manager Christy was very understanding of my concerns and needs and handled the situation with the utmost care and professional matter. I recommend this location to everyone within my network. I have been getting my service for several years and looking toward many more years of this great relationship. Thank you Heritage Honda Bel Air for always treating me with Care, Respect, and excellent service. More

Report | Print

Great service department team at Heritage Honda @ Bel Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. Air. They are friendly and knowledgeable to help me keep my vehicle in top shape. Thank you Chrissy, JayRay, and the entire service department team. More

Report | Print

I bought a brand new 2016 Honda Civic from Heritage Honda Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing war Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing warm on drivers side trying to get it fixed. Every 1-6 months or so it would blow warm again on one side. It wasn’t until I was out of warranty (3 months out of warranty to be exact) that they told me my compressor needed replaced and it would be 1695$ to replace. I had been in for this same issue SEVEN times over the course of 3-4 years trying to get this fixed right. It wasn’t until I had to call in to Honda corporate that I could get any attention from this dealership to try to make this right and it is still costing me hundreds of dollars to replace the compressor. I should not have to pay for an issue that they have not been able to fix properly since July of 2018!!! (If it was fixed right any other time I came in, it would have been under my warranty) instead I get sent home with a recharge to last me a few days to months until it all leaks out again. I will not recommend this dealership to anyone and I will not be buying another vehicle from here. I am very disappointed at how this was handled. I spoke to my advisor Tony and to the service manager Chrissy who I thought would help to make it right but failed to show any sympathy for all the failed service appointments in my record and the time I wasted in the shop. They should have made this right from seeing my documented history of service —or lack there of. Buy new somewhere else, learn from my mistake. They don’t care how many of us got a bad batch of cars they won’t stand behind their bad product. The worst part is that they reply to my review and state that this never happened. It did happen, i have all of the paperwork and they just flat out call me a liar on the internet but can't call me to apologize? Shady business and I will never recommend them to anyone again after the way I have been treated. More

Report | Print

Johnathan was very helpful. He was very professional and spoke to us in a very respectful manner. He was very professional and spoke to us in a very respectful manner. More

Report | Print

Outstanding service! ! My service rep and the entire service team worked with me to get the lowest price on my job, and they got it done quickly!! ! My service rep and the entire service team worked with me to get the lowest price on my job, and they got it done quickly!! More

Report | Print

Heritage Honda is my first and only choice for buying a car and routine service. The service department is awesome. Christy makes sure to greet each customer. Joe was my service rep and I was beyond please car and routine service. The service department is awesome. Christy makes sure to greet each customer. Joe was my service rep and I was beyond pleased with his appearance, manners, attention to detail and most of all respect for the customer. Thanks Heritage Honda Service Department. More

Report | Print

Nick and Chrissy went above and beyond to help me get my car repaired . Very attentive and respectful. Nick was awesome to deal with! car repaired . Very attentive and respectful. Nick was awesome to deal with! More

Report | Print

My experience with Chrissy, the service manager was better than I ever experienced! She worked with me until the issue was resolved. The only negative was a new problem popped up after I had my tires better than I ever experienced! She worked with me until the issue was resolved. The only negative was a new problem popped up after I had my tires replaced. A problem I had not ever experienced. It was determined that I needed all new tire sensors and being a senior I cannot afford ($800). My budget is limited and I could afford some of this expense but certainly not all. I will just shop around to see if I can get this replacement somewhere else. More

Report | Print

The best dealership! They always take the necessary time to give me the best service possible! to give me the best service possible! More

Report | Print

Chrissy and her service staff always take care of me. My service advisor, Jim McHugh is the best of the best! service advisor, Jim McHugh is the best of the best! More

Report | Print