Christian Simon | Page 7

Top of line experience and customer service What can one say? I just had the best car buying experience of my life. I had worked with Kent Owens on buying a car for a good period of time with What can one say? I just had the best car buying experience of my life. I had worked with Kent Owens on buying a car for a good period of time with numerous visits to the dealership. From day one I was always treated like a valued customer. Kent ensured all my questions were answered and never tried to pressure me into purchasing a vehicle knowing that I was not ready. Robert Herndon in Finance provided excellent service and did not try to brow beat into purchasing something I did not want. Sharon Wersted in VehicleDelivery made sure I knew what I needed to know about my new ES 350 before I departed the dealership. She ensured I knew I could contact her with any questions i may have. I was introduced to General Sales Manager Rick Rodell and General Manager Christian Simon. They took time from their busy schedules to talk to me and again they treated me as a valued customer not someone who had already bought a vehicle. I live a small distance from Sacramento Lexus with a dealership closer to my home. But Sacramento Lexus is where my car will serviced because my purchasing experience and the customer service I received. If you're considering purchasing a Lexus, go to NO other place except Sacramento Lexus. Again, Top of the Line! More

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Excellent management, sales and service team. They consistently provide impeccable customer service. New car buying experience has been consistently above par. I have leased many new vehicles over the consistently provide impeccable customer service. New car buying experience has been consistently above par. I have leased many new vehicles over the years. I found that Lexus of Sacramento has the best deals in the Sacramento and in the surrounding areas. They handle car buying transactions professionally and always attentive to customer needs. The service group is equally competent and friendly. I would highly recommend this dealership to friends and family. More

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I was concidering buying a vehicle (Lexus) from another dealer in southern california. I contacted the General Manager and sales assosiate John Dickenson at Lexus of Sacramento. I have dealt with them in dealer in southern california. I contacted the General Manager and sales assosiate John Dickenson at Lexus of Sacramento. I have dealt with them in the past and purchesed vehicles. They convinced me that they had and would make the best deal on a new Lexus. I like the idea of doing business with my local Lexus dealer. They made the whole experience a pleasure. Their customer service was above and beyond. More

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We just purchased a certified 2007 GX470 and love it. From start to finish, Lonni, John, Rick, Christian, Dave and Sharon offered the perfect blend of professionalism, friendliness and warmth. We were ve From start to finish, Lonni, John, Rick, Christian, Dave and Sharon offered the perfect blend of professionalism, friendliness and warmth. We were very satisfied with the purchase price, as well as the trade in amount we were given for our vehicle by Lexus. I have and will continue to recommend Lexus of Sacramento to all my family, friends and colleagues. Thank you once again for making our car buying experience a pleasant one. Peter & Yolanda Knudsen More

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Bought a 2009 Lexus LS460 in Feb. 2009; numerous problems with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me re-negotiate because salesman screwed up, and salesman quit the next week. 2. Tires were worn at 19,000 miles, did not disclose poor wear from factory on an expensive car. 3. Has left valve stems off of tires when checked. 4. Has said that 4 different tires on this car, and my other Lexus, needed new tires, when the tread was enough for another 3 thousand miles (checked by two independent tire dealers, with written proof.) 5. Failed three times to replace simple plastic gromet, after repeated requests. 6. Salesman promised free map upgrade for nav system, which also was a lie. Please beware of repeated mistakes, false promises, and poor service. Had to have Lexus corporate involved for restitution; service program only designed to sell or repair things that are not needed, and charge you for things that you don't need. Please, please, use another reputable Lexus dealer! More

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Hi Christian, Scott Bunnell's assistance yesterday Hi Christian, Scott Bunnell's assistance yesterday was the conclusion of a very good buying experience thanks to you and to him. As opportunities Hi Christian, Scott Bunnell's assistance yesterday was the conclusion of a very good buying experience thanks to you and to him. As opportunities arise, I will be referring people your and Scott's way at Lexus of Sacramento. Everyone with whom I had contact at the dealership was EXTREMELY professional in all dealings. I also intend to let Lexus central know that by a telephone call this coming week. It's truly a pleasure to work with an organization like yours and people like you and Scott. Best regards, Larry More

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Great car buying but terrible service department. They are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are inept and dishonest in their repairs. I even complained to the GM who to date has not returned my call. Damage to my vehicle is $1200 and they are refusing to repair it. Formal complaint filed with Lexus Corp. Office and awaiting response. I would never do business with these people again. More

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