Christian Cruz

My Coulter Cadillac experience sales and back office. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. We pointed out a few cosmetic flaws he did get approval to have them address. How ever they only addressed part of the flaws. When delivery was made the vehicle was not up to what I expected for a luxury vehicle. We pointed out not all of the flaws had been addressed however the consultant didn’t even acknowledged them. After a poor Cadillac review I was contacted by the internet manager and GM. Via e mail with no follow up call from either. The sales person did reach out and we made arrangements to pick up the vehicle and make the proper touch ups. I was contacted by the GM after I talked with the sales consultant to verify we had a plan in place to make the vehicle correct. When the vehicle was returned it was clean and properly prepared for delivery. The paperwork was a whole other issue! We explained from the very beginning that we had every intention of titling the vehicle in another state. However the finance manager did not pay any heed to our request. He pushed the documentation through to be titled in Arizona. When we expressed from the beginning with our sales consultant and the finance manager we needed to title it in another state. After three weeks plus I followed up to see where the documents were only to find out the documents were going through the state of Arizona-for titling . Not what was expressed to the sales consultant and finance manager. I reached out to multiple people within the dealership leaving messages with only hearing crickets. I finally received a call from one individual and he was able to catch the documents before the title was confirmed by the state of Arizona. He was able to get me the proper documentations I needed to title in my home state. This process took me 3 days of countless calls and one email thats wasn’t answered. I feel lack of training is the major reason as well all of the staff needs a seminar on Listening and a better approach to training employees, on building relationships returning emails and phone calls in a timely manner. We did finely get everything worked out! My last thoughts, when you make a luxury vehicle purchase one should expect well trained professionals that are knowledgeable and responsive at all levels within the dealership. My experience was more like going down to Big Mo’s Auto-Rama not the Cadillac luxury and heritage experience I expected. I believe Your ACTIONS SPEAK LOUDER than any words spoken. Overall I would not do business with this Dealership again. More

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