Chris Vitez

Two years ago, we had our toyota sienna van towed this location for repair and diagnosis because our van would not start while we were on vacation. We towed it this location on a Saturday and left it at t location for repair and diagnosis because our van would not start while we were on vacation. We towed it this location on a Saturday and left it at this location and waited to the following week to get the diagnosis and cost of needed repairs. It was the end of our vacation and we had other family members take us back home to Virginia. The following week, we were advised from the service team that our van's motor was no good and would need very costly repairs. We were offered $800 for our van cash or trade-in. We did not accept the offer or trust the diagnosis made by their service team. We chose to travel from Virginia back to this location, which is a 8 to 10 hour drive. We used our truck and trailer to go to the location to retrieve the vehicle. Unfortunately, while on the trip, our Ford tuck diesel engine also went down. We were able to make it to this location to try to get the van but could not successfully get it. The vehicle would not roll onto our trailer, battery dead, gearshift would not engage to allow the vehicle to roll onto the trailer. Nobody at this dealership would attempt to help us and demanded we leave because the dealership was going to close and gates would be locked. It was a Saturday and we would have to wait until Monday to get the vehicle after we drove nearly 10 hours. After leaving the dealership, our truck engine went down just across the road from the dealership at a local McDonalds. We were blessed to get our truck towed to a family member's home nearby. We stayed with them until the next day and had to purchase a rental truck to pull the borrowed car trailer back to Virginia. It was a challenging time for our family. Summertime heat over 100 degrees. I also had my 82 year old dad with us, which added to the broke down concerns in 100 degree heat. I write this story only to advise you of scam that the service team tried to pull on us. After we paid to get our van towed back to Virginia to a local mechanic that we could trust, we were surprised to find out the diagnosis. The crank.sensor had been burned so badly that the van had to be rewired. Our mechanic advised that it likely was done on purpose by the service team so that we would be willing to sale our vehicle at a cheap price or choose to trade it in for only an $800 offer towards a new vehicle. Everything my family experienced with this nightmare could have been avoided if we were treated honesty. A simple crank sensor repair would have allowed us to get our van back home safely. However, instead we find ourselves broken down twice. Van is now repaired and running fine. Our truck will need a new engine, which will be costly. Would I trust this dealership? No Way! Professional? Are you kidding? Honest? I don't know, what do you think? My family that lives near this location knows the story and have advised others to be aware. I'm not usually one who posts bad reviews, but in this situation, I feel that is necessary to let us others know so that they will be aware and make wise choices. This whole situation could have been avoided simply if we got an honest diagnosis for our Toyota Sienna. More

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Best buying experience ever. No pressure; put us immediately at ease, and fair in everything. No pressure; put us immediately at ease, and fair in everything. More

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Tommy, Joe and Jim were a pleasure to work with. I highly recommend Sparks Toyota for a seamless, efficient and professional buying experience. I highly recommend Sparks Toyota for a seamless, efficient and professional buying experience. More

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This was the nicest and easiest dealership I have ever dealt with. Fair prices and no hassle. dealt with. Fair prices and no hassle. More

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Great experience from start to finish. Highest level of customer service I’ve ever experienced. Will definitely refer friends and family. Highest level of customer service I’ve ever experienced. Will definitely refer friends and family. More

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Easy check in with Tariq and great service from the technician Matthew love Sparks Toyota technician Matthew love Sparks Toyota More

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Prompt and courteous staff. They kept me informed. The shuttle service was great and the gentleman was very polite and friendly. My whole family has done business with Sparks To They kept me informed. The shuttle service was great and the gentleman was very polite and friendly. My whole family has done business with Sparks Toyota and highly recommend. More

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Service was great! Will definitely be back, Sparks has serviced my vehicles for the last 11 years! Will definitely be back, Sparks has serviced my vehicles for the last 11 years! More

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Bought a new Land Cruiser great car! This dealership is the best in the south If you are in the market for a new are used car check with Sparks Toyota first! both sales and service c This dealership is the best in the south If you are in the market for a new are used car check with Sparks Toyota first! both sales and service cannot be beat. More

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I always received the best service at Toyota thanks to Selena and Tasha and team Selena and Tasha and team More

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