
57 Reviews
Write a Review57 Reviews of Chris King
August 26, 2025
A "sale" is the easy part, the challenge is "service after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brough after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brought in my '24 3500HD on numerous (back to back) occasions, each time with the same problems as the visits only days before..On more than once occasion I was told my truck was finished and before i ever left their lot, I'd turn around and take it back immediately with the same issues not fixed! There is no quality control, each visit, the same problem(s) and each time the vehicle is sent back to me, the same problem(s) exist. One of several issues was a constant electrical drain which completely drained both batteries. The batteries were so dead that t couldn't be jumped and had to be towed in 3 times! Each time they blamed it on "aftermarket" accessories. Each time, when I brought the truck back, I completely disconnected the accessories and the batteries would still go completely dead as described above. I would give them a detailed write up as to the problem and what I perceived was causing it. Each time that was obviously ignored and my truck was returned to with the same issues as when I brought it in. Another issue was the air conditioning. It was not functioning as designed. When the Climate Control was in automatic and on a hot day, the blower should automatically ramp up to high and adjust the interior temp as set. They were baffled and I had to drive over 2 hours (round trip) to Jessup and put two of their lead people in a new truck to show them how the air conditioning should operate, they literally didn't know! Even after that, I get jy truck returned and the air conditioning still not functioning properly! Ron Austin (Service Manager) is grossly incompetent, he doesn't listen, talks in circles, casts the blame everywhere but where it belongs; he's a smpth talking shmoozer and not a Service Manager but, it gets worse. He specifically told me that after being drained to 2 volts that my batteries were bad and had to be replaced. Being dubious after multiple failed attempts at repairs, I discreetly "marked" both batteries so that I could tell if they were in fact replaced. They in fact WERE NOT replaced and I was lied to. When I brought this up at the Dealership, it was nonchalantly shrugged off. If one of my employees lies to a client; there's no second chances, they are dismissed immediately. Now, and after my truck has bee in their shop approximately 100+/- days in the last 4 months I'm picking it up. All the problems remain and I will never return to Jessup. No matter how big or how small, I would never buy from them yet alone allow them to service anything I own. In closing, the Owner (Dan Jessup) claims to "care". Over the course of this I have left him at least 4 voicemails and sent an email expressing my grave concerns. In not one instance did I get the courtesy of any response. In closing, if Google would allow ZERO Stars that's what they deserve. The incompetence, their failure to listen or comprehend, and lying are all reasons why I will never set foot in that establishment again, UPDATE - One of the work items necessitated Jessup removing and reinstalling my simple tonneau cover. My truck was other wise ready to pick up on Friday but I was asked if I could leave it there until Monday so that they could make sure it was "right and proper"; I agreed. Today, and after incurring another four days of rental expense, I went to pick up my truck and the tonneau cover was installed backwards and (again) they still have my truck! This Dealership has absolutely no quality control and has Service Department Managers that are incompetent and don't care. More
Other Employees Tagged: Ron Austin
June 27, 2025
They always take such great care of my car! ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chr ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chris, Ron, and Melissa run an awesome department from the advisors to the technicians. Everyone should bring their cars and trucks to Jessup Auto Plaza’s Service Department. They’ll take care of your car with a smile!! Thank you!! More
Other Employees Tagged: Ron Austin, Melissa Miller, Sergio Ron , Eddie Jimenez - Parts, and Gerry Garcia - Technician
June 18, 2025
Jessup is the best dealer and dealership. I would not buy from anyone else. The service department is awesome. I will only take my car here for service and body work!!!! Keep up the excellent I would not buy from anyone else. The service department is awesome. I will only take my car here for service and body work!!!! Keep up the excellent customer service! More
Other Employees Tagged: Jessup Admin, Ron Austin , David Anderson and Richard Perez
May 17, 2025
Jessup did a great job on my car. They did an awesome detail. My car runs and looks great! Thank you! They did an awesome detail. My car runs and looks great! Thank you! More
Other Employees Tagged: Ron Austin, Sean Tisdale, Melissa Miller
May 08, 2025
Sean was wonderful. Very attractive. Checked on my car and kept me posted on what was happening. Very attractive. Checked on my car and kept me posted on what was happening. More
Other Employees Tagged: Richard Rivas, Sean Tisdale
May 07, 2025
Mellissa was a lifesaver! She took care of me the moment I was worried about time. She took care of me the moment I was worried about time. More
Other Employees Tagged: Ron Austin, Cory Freeman, Richard Rivas, Stan Sterling, Melissa Miller, Sergio Ron, Brandie Gil, Daniel Mejia, Melly Gil
April 30, 2025
Great experience everytime I go friendly service people and everyone I meet is professional and helpful … Art Ilano has always answered all my questions regarding my car I trust this Dealership 100% and everyone I meet is professional and helpful … Art Ilano has always answered all my questions regarding my car I trust this Dealership 100% More
Other Employees Tagged: Art ILano, Richard Rivas, Sean Tisdale, Stan Sterling, Melissa Miller, Sergio Ron, Brandie Gil, Daniel Mejia, Melly Gil
April 17, 2025
Shawn is always friendly, helpful and caring. I appreciate working with him and the staff at Jessup Auto Plaza every time I need anything with my vehicle. I appreciate working with him and the staff at Jessup Auto Plaza every time I need anything with my vehicle. More
Other Employees Tagged: Ron Austin, Sean Tisdale