Chris Dunson | Page 32

Ashley Hernandez saved the day! I purchased a 2013 Toyota Tundra from Vernon Auto Group. Initial dealings were great, but when the truck was delivered, the courier only had one key. I purchased a 2013 Toyota Tundra from Vernon Auto Group. Initial dealings were great, but when the truck was delivered, the courier only had one key. I was contacted the day after my truck was delivered asking how the truck was. I told them all was great except the one key. The sales rep, Mark Dunson, told me he would check into it and call me back. I waited 2 days with no contact. I called Mark to see what he had found, he told me he had tried to call me but calls were not answered and voice mail was not working. I told him that was unusual, because I had been getting voice mail the prior two days. I then asked him if he had texted me or emailed me, these two options had been used when we were working on getting the deal put together. He said no. As a matter of fact, he had sent me an email asking me to review my experience on Yelp, Dealer Rater, Facebook, Cars.com, and Edmonds because he is required to get 35% of his customers to review so he can get paid. He then told me it was company "Policy" that the used vehicles are sold how they get them and since they are not a Toyota dealer, he can't get another key. I told him I was pretty disappointed because I had paid $36,000 for a two year old truck with one key, the only problem I had with the other wise good transaction. He told me he understood and that he would personally pay for the key himself. I told him I didn't expect that, and that I didn't want to spend anymore time talking about what he could not do for me to remedy the key issue. He said he was sorry and best wishes. I got married 2 days after this all happened, so I was busy with wedding and honeymoon for a week after. After the honeymoon, I got to thinking that I needed a key incase I lock the keys in the truck or lost the one I had, so I had a key made, key only for $108.25. I also thought I would give Mark a chance to rectify the problem, so I sent him a picture of the key and receipt. His response verbatim was, "Well we tried to take care of this last month but you decided t o hang up on me. If you would've done something last month I could've got it done through the dealership. But with it being a new month I can't get it passed by management. I'm sorry Danny." Two lies from the same person! Like I said, the transaction was great except for the $108.23 issue with the key. I even told him I didn't need a fob, another $115, because all I wanted was to have access incase the one key was lost. He even told me his father is the Sales Manager and he would talk to him when he got home that night the first time we discussed the key. More

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Easy deal We found a great deal at Vernon Auto Group. I called after closing time and was still helped by Ryan Smith. He worked with us and had pretty much ever We found a great deal at Vernon Auto Group. I called after closing time and was still helped by Ryan Smith. He worked with us and had pretty much everything ready for when we got into town to pick up our Jeep. It was a great experience and we will definitely be back to see him for our next car. More

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HeLpful Terry Rutherford and Chris Dunson were very helpful in finding the suburban I wanted. They searched high and low until they found one. I appreciate t Terry Rutherford and Chris Dunson were very helpful in finding the suburban I wanted. They searched high and low until they found one. I appreciate their efforts. Anna did an exceptional job explaining all the bells and whistles. Chevrolet was not listed below so I checked Dodge so it would submit. More

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Great People The people at this dealership are great. Mark Dunson is a super person to do business with. I have also had nothing but good experiences with the ser The people at this dealership are great. Mark Dunson is a super person to do business with. I have also had nothing but good experiences with the service department. GMC was the vehicle purchased More

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Satisfied Great pricing! They were honest and honored the deal we agreed upon verbally. The 25 word minimum on this review is has been the only downside to the Great pricing! They were honest and honored the deal we agreed upon verbally. The 25 word minimum on this review is has been the only downside to the entire transaction. More

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Painless Chase was very friendly and made buying a vehicle quite painless. He spent a lot of time explaining options and searching for specific color and opti Chase was very friendly and made buying a vehicle quite painless. He spent a lot of time explaining options and searching for specific color and options for me. I would definitely consider using him in the future. More

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Experience The people at the dealership were very friendly and very helpful Everything went smoothly and we got the truck we wanted thanks to their help! The people at the dealership were very friendly and very helpful Everything went smoothly and we got the truck we wanted thanks to their help! More

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Best dealer ever Vernon auto group is the place to buy. They are haggle free and get you the best deal out there. i reccomend every ship and buy at Vernon auto group.T Vernon auto group is the place to buy. They are haggle free and get you the best deal out there. i reccomend every ship and buy at Vernon auto group.Thanks once again. More

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Excellent service from all the staff Ryan and others gave up front excellent service and total knowledge of the vehicle purchasing. Friendliness of all the staff. Prompt response of all q Ryan and others gave up front excellent service and total knowledge of the vehicle purchasing. Friendliness of all the staff. Prompt response of all questions and and delivery of vehicle as informed. I would recommend this dealership to everyone. More

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"Awesome" Worked with me, very good service. Help with our paper work ,so all we had to do is sign and take our truck home. Thank You.... I love my truck Worked with me, very good service. Help with our paper work ,so all we had to do is sign and take our truck home. Thank You.... I love my truck More

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