Chris Burns | Page 19

I had a former employee help me while I was unable to help myself. He picked up my Impala from another service dept. and brought it there. He worked together with George to help me through a trade in a help myself. He picked up my Impala from another service dept. and brought it there. He worked together with George to help me through a trade in and lease in a short time frame. He and George both came in on their days off to help---nothing but smiles and responsiveness from both of them. Then, as I went deeper into the process I worked with Paul and Al on the lease and the final steps. Both of them also made it all smooth and easy, no unnecessary delays. Paul was willing to quickly (last minute) change things up on the downpayment. The day before I came in, Paul was working by himself (thus, very busy) to get the lease application process done by phone, but still made it all happen without making me feel rushed. The next day when I came in to sign the papers, Paul made sure I knew what I needed to know before deciding on my down payment, and he has a very good demeanor--straight forward and calming, which I like. Al, did a great job explaining all of the lease extras. He was very patient with me as I carefully deliberated each extra--both their financial impact and their value to me. He helped me xxxxx them all and clearly explained their value to me. At the same time, there was no pressure, just the facts to help me decide--this I also like. Although Chris was not directly involved in the deal, he greeted me and spoke to me when I came into the dealership and made me feel like part of the Honda family. It's men like these that will keep us coming back there instead of going to your Honda competitor whom is only 10 minutes from our home. We have to travel 30 minutes to get to you. Thanks to all for a great experience. Sincerly, Jim Albert More

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I would strongly recommend Honda of Columbia (HoC), and would rate the overall experience as more like a 4.5, but that wasn't an option. I'd also prefer to give them a 4.5 on price. I didn't get exactly wh would rate the overall experience as more like a 4.5, but that wasn't an option. I'd also prefer to give them a 4.5 on price. I didn't get exactly what I wanted, but it was very close. This is the second car I've purchased from HoC. I started working with two dealerships simultaneously, but from the first contact, HoC actually facilitated the process. Chris Burns and George Moore both respected my preconditions for the way I needed to work and were straight-forward and direct. I never felt pressured until I got to the business office where extended service contracts and warranties started being discussed. Overall, though, my experience with HoC was quite good. I will gladly work with them again when I need another Honda. I've also used their service and parts department for years. They're fantastic. More

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I previously had an apointment with another dealer. When I previously had an apointment with another dealer. When I got there i waited 1 1/2 hours before they could show me the car. When i got to honda of c I previously had an apointment with another dealer. When I got there i waited 1 1/2 hours before they could show me the car. When i got to honda of columbia they had the car ready and meet me at the front door. All the guys were great.It was actually fun. More

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This is an excellent dlr to do business with. I have purchased severals vehicles from them and their service dept. is excellent.. Paula in the sevice dept is an excellent employee. purchased severals vehicles from them and their service dept. is excellent.. Paula in the sevice dept is an excellent employee. More

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My wife and I weren't really in the market for a new car, but our 2002 Accord was getting some miles, and the paint was in bad shape (typical older Honda paint problems) so we decided to see what we could ge but our 2002 Accord was getting some miles, and the paint was in bad shape (typical older Honda paint problems) so we decided to see what we could get for it. We settled on a 2012 Civic EX and were able to get what we thought was fair for our trade. We bought the Civic and have been very pleased with it so far. I was pleased with the sales and service staff (especially Paula in Service, she's great!) and felt like they have taken good care of us. I am sure it's tough for car dealerships to make people feel like they can be trusted with all of the bad apples out there. Make sure you know what you want, what it's worth, and stick to what you know is right and fair and you'll find Honda Cars of Columbia a good place to do business. They go the extra mile in making sure you are well taken care of and I would recommend them to anyone in the market for a new or used vehicle. More

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