Chris Bernicker | Page 5

Terrible Customer Service When I first went here I got an advertisement in the mail. So my mom and I went to see if we could get into a new car. After sitting for about 8 to 10 When I first went here I got an advertisement in the mail. So my mom and I went to see if we could get into a new car. After sitting for about 8 to 10 hours I did drive away with a used Santa Fe. On the test drive I heard a sound from the back tire. We were told its because of the new tires. Okay. As time went on about a few months down the road, the engine light came off and on, my gas gauge wouldnt work. It stayed under E up until I traded it in a week ago. They wouldnt fix these things, but they did rig it enough so when I drove off the lot a few days later it was broke again. But they did let me know I had to fix the fuel injection. This is the same year I bought the car. How did it pass inspections when you certified it to resell it? So since I received another letter in the mail stating they wanted to buy it back for up to 10000 dollars I decided maybe I can go back and possibly just get a new car. Well again my mom and daughter and I go up there and the people we spoke to before just looked at us. Didnt greet us or anything. They decided to send a heavy set man over to us to basically say screw you we cant help you and we know what we sold you and we dont want our lemon back. They didnt want to run credit or write down information. Just chose to look like sheep behind their big desk and stare at us. It was embarrassing and very rude! We left and went up the street to Toyota where a girl named Maria helped us and welcomed us with open arms ad a smile. Even though it was half an hour before closing. I left my information with her and she promised to call me by 2 the next day. And she did by 130! And all the stuff they said they couldnt do she did! And still got me lower payments and a newer car with no money down. I will never go back to that Hyundai dealership again. There are other names I just cant remember who else "helped" over time. More

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Personal Touch We have now purchased three cars here. They are wonderful and the cars sooo comfortable. The management and service have been super. The work has be We have now purchased three cars here. They are wonderful and the cars sooo comfortable. The management and service have been super. The work has been done quickly and with easy appointment scheduling. The waiting room to comfortable and with amenities. This afternoon I was invited instead to the sales office where I had some refreshments and even more comfortable surroundings. It is a pleasure to do business here. More

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