Chris Barrera | Page 22

Great Job! Chris and Nick did a great job getting us the car we wanted, especially after a manufacturing delay would have meant waiting longer than we anticipate Chris and Nick did a great job getting us the car we wanted, especially after a manufacturing delay would have meant waiting longer than we anticipated. Their customer dedication was very evident; you guys are the best! More

Helpful 0

Report | Print

Clean, and welcoming dealership This dealership is far from my home, but I will always drive to it for any car needs. I stumbled upon it when I needed a key programed, and they were This dealership is far from my home, but I will always drive to it for any car needs. I stumbled upon it when I needed a key programed, and they were so welcoming I recently got a car from them. Ramon in the Sales department was exactly the type of person I wanted to a get a vehicle from. He was not pushy, and made me feel comfortable to continue the process. If he was pushy I would have not gotten a car from this dealership. Ramon was in constant communication with me as I prepared to obtain the vehicle. I was preparing to buy it for over two weeks, and he would answer any question that came to mind. I also had my old car serviced while I was going through the new car process, and they are always amazing in that department as well. I will include all the names from all my visits in the last year. Gunner was the service advisor I worked with during this process, and he was nothing short of amazing. He would come to the sales department to discuss what was going on with my old car, and advised me on services perfectly. The only complaint I have with anything is the high priced add-ons for the vehicle. I would have gotten a few if they weren't double Honda's MSRP. More

Helpful 0

Report | Print

Beyond my expectations! Quite honestly, I do not like working with salesmen. Why? They're pushy, can be rude, don't listen to what I ask for (sometimes I also feel it's bec Quite honestly, I do not like working with salesmen. Why? They're pushy, can be rude, don't listen to what I ask for (sometimes I also feel it's because I am a woman), and are so hell bent on making the sale that they forget about the customer. I have never, in all of my years of working with salesmen had an experience like the one I had at Honda with Eddie Sanchez and Chris Barrera. I was listened to, heard, wasn't brushed off and not spoken to (although my boyfriend was there for support), and most importantly I wasn't pushed. They worked with me, and although the price range was slightly above my budget, I was able to see the value in breaking the budget just a little bit, and they met me halfway with it. I actually walked out of there smiling for the first time, and truly excited about my purchase, whereas other times I get a knot in my stomach and wonder if I did the right thing. Not this time! I'm super excited about my first Honda! Another thing that added to the customer service were the little details - if it's raining out, there are umbrellas at the door for you; everyone was so nice and always asked if you'd like a beverage "coffee or water?" They even took it a step further with asking me if I wanted room temp or cold water. That was a first!; and during our finalization, a gentleman came out and chatted with us for a moment. When he heard the line of business my boyfriend was in, he sat with us and was truly engaged in a conversation with him about his business. They both had quite a bit in common they came to realize, and he was just a very kind and genuine man. When we left, we kind of wondered who this man was that we were talking to and had a great conversation with....it was the GM! Normally you don't get a GM to come out and chat with you, but this one did! THAT was the icing on the cake. He was not arrogant, showed his true interest, and never once boasted about who he was and what he does. That is what great customer service is all about! All in all, we had an amazing experience and for that, we will be referring all of our friends and family to Valley Honda. Thank you all for restoring my faith in salesmen! Well done guys! More

Helpful 1

Report | Print

Great Buying Experience Great sales person who helped through out the purchase process with no hook or crook. Hootan is knowledgeable sale executive who assisted on the gr Great sales person who helped through out the purchase process with no hook or crook. Hootan is knowledgeable sale executive who assisted on the ground from the test drive till the delivery with greater patience and necessary information. Thank you!!! More

Helpful 0

Report | Print

great customer service Overall great experience with this dealership. Eddie took care of us the first visit and took us on test drive of a new Civic. We came back the next Overall great experience with this dealership. Eddie took care of us the first visit and took us on test drive of a new Civic. We came back the next day and Chris was great at taking over, showing us all the features of the Civic we chose. Randall kept his promise to take care of us quickly and efficiently on the business end of the transaction. Would highly recommend this team and very happy with our first Honda purchase! More

Helpful 0

Report | Print

Exceptional Service Awesome people. Great Team. We loved the guidance everyone provided over past couple of days. Thank you Mohit, Chris & Dave we really appreciate your Awesome people. Great Team. We loved the guidance everyone provided over past couple of days. Thank you Mohit, Chris & Dave we really appreciate your efforts. More

Helpful 0

Report | Print

Test drive turned into purchase We were just stopping by for a test drive, and to see what was available. We had no intention of purchasing that day. However, Kattia and James made e We were just stopping by for a test drive, and to see what was available. We had no intention of purchasing that day. However, Kattia and James made everything so easy and were so accommodating that we walked out with a new vehicle. We have purchased four vehicles from Valley Honda, and have been very pleased every time. The selection, service and deals really can't be beat. We recommend them to everyone we know. More

Helpful 0

Report | Print

Great customer service! My dad and I had a great overall experience at this dealership. Chris was very responsive to emails before I got to the dealership and once I was ther My dad and I had a great overall experience at this dealership. Chris was very responsive to emails before I got to the dealership and once I was there, he was very knowledgeable and showed me exactly what kind of cars I was looking for. Chris and his manager Nick are great and I've been recommending them to anyone I know in search of a new car! More

Helpful 0

Report | Print

World Class Customer Service makes all the difference! I've bought a lot of new cars over the years. It can be a real beating. I've come to expect unprofessional behavior from poorly trained people struggl I've bought a lot of new cars over the years. It can be a real beating. I've come to expect unprofessional behavior from poorly trained people struggling to fleece me before I got up to leave. That's exactly what's waiting for you at most dealerships. Last night, I had the pleasure of buying a 2018 CRV from a guy who should have a PHD in Honda knowledge, Chris Barrera. Beyond that, he eliminated all of the traditional friction of the transaction by getting down to business immediately and courteously. His demeanor could not have been more pleasant as he managed the negotiation flawlessly and with the utmost of respect for my goals and budget. Sales Manager James Kirpanos could not have been more polite and professional in securing my business and Finance Manager Randall Rosen made me feel like I was their most important customer as he wrapped up my deal with a genuine concern that I had everything I needed at 10:30pm on a Friday night. Who are these guys??? It was surreal! This is not only the most architecturally beautiful Honda store I've ever set foot in, but these guys are from another planet in the way they handle themselves. I cannot say enough. Thanks, guys-- for real. Sincerely, Dave D. --The Proud owner of a 2018 CRV EX AWD in Modern Steel... More

Helpful 0

Report | Print

Repeat Customer due to GREAT Service Thank you to the staff including but not limited to Kattia, Chris, Ed Sanchez and Mohit Saini for their exceptional Teamwork to locate and deliver the Thank you to the staff including but not limited to Kattia, Chris, Ed Sanchez and Mohit Saini for their exceptional Teamwork to locate and deliver the Honda of my choice. From the moment you enter into the Valley Honda Store to the assistance in reviewing every option and feature your new purchase encompuses, Valley Team members are only interest in ONE THING, You the Customer!! If your just looking at a new or used car, if you do not at least stop into Valley Honda to experience the finest Purchase experience, you will forever be disappointed. More

Helpful 1

Report | Print