Chip Ballard | Page 3

I purchased a Mercedes GLK 350 at the end of May 2013. Everything went great until the sale was made final. Several repairs were needed to the car including a new windshield and front bumper. Weeks passe Everything went great until the sale was made final. Several repairs were needed to the car including a new windshield and front bumper. Weeks passed with no plan how or when the car would be repaired. Multiple trips made to the dealership to push them to come up with a plan of action. The next phase of this drama includes a loaner car promised during the sale suddenly was not going to be possible while our car was being repaired. After another trip to the dealership they made it happen grudgingly. To top it off a week after we got the car we noticed a vibration in the steering at 70 plus mph. It turned out to be a bent wheel that was missed during the 120 point inspection (it was bent bad)! After another trip to the dealership they agreed to pay for it. I then took the car to the wheel repair shop and got a hand written invoice(they had no computers) for $90 that I took to the dealership.Days later I received a voice mail that said they could not accept hand written invoices. All later calls not returned and no check in the mail. I bought a 27,000 dollar car from them and they are willing to lose a customer who buys a new car every two years for 90 dollars??? Buyer beware More

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I was very comfortable while car shopping at Bradshaw Acura. The salesmen are not the typical "vultures" you encounter at most dealerships. I felt like I was welcome to shop, test drive and ask questions Acura. The salesmen are not the typical "vultures" you encounter at most dealerships. I felt like I was welcome to shop, test drive and ask questions about the vehicles without being pressured or questioned about my intent to purchase. I give my entire experience with Bradshaw a 10. More

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