Ching Poon | Page 11

Dana Ford technicians held my for 10 days. I continuously asked for updates and had no way to get in contact with anyone because they don't return calls corporate also gotten involved and coul I continuously asked for updates and had no way to get in contact with anyone because they don't return calls corporate also gotten involved and could not reach the technician department or the manager of the technician department whose name is Joe. On top of that I came to found out that when I purchased his vehicle I was told they would only run my credit once or twice Turns out they ran at 8 ti'm superior I'm in the process of trying to buy a home and I contacted the credit agency and they said I need a letter from Dane Ford stating they mistakenly ran it too many times. I went back to Dana 4 to speak with them and the person I spoke to named Ching told me that I was aggressive and he didn't know why I was getting so upset. I have informed him that I'm not aggressive and I'm not upset I am disabled and he had no apologies or anything nice to say except let me get a manager there's nothing I can do for you. I don't spoke with the manager I think his name was Steve who was nice but I knew he was just blowing smoke up my you know what period if you want to talk about a dealership that does not take care of their people This is the 1. I spent over $200000 with them between 3 cars and they now want nothing to do with me because they're not making sales on me. The only thing I can hope is that this dealership gets federally indicted and I somehow get some money back for 2 of the 3 terrible vehicles I purchased from them. If you want to go to a dealership that will take care of you do not go to this one More

by erikf1784 Verified Customer Verified Customer

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Dana Ford, but specifically my salesperson Jorge provided an excellent experience and we negotiated a very good deal on my 2023 Ranger. an excellent experience and we negotiated a very good deal on my 2023 Ranger. More

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Jorge Cornet was very nice and extremely professional and explained the various options in the 2019 Ecosport of whatever I wasn't familiar with. Mike Sabeur, Manager was 30 minutes late in meeting me for our explained the various options in the 2019 Ecosport of whatever I wasn't familiar with. Mike Sabeur, Manager was 30 minutes late in meeting me for our appointment that was scheduled at 1:30 p.m.. I actually was thinking of leaving the dealership when he didn't show up by 1:45 p.m. but I chose to wait a little while longer. Chin Poon, in financial services was very nice as well however I couldn't help but feel he was pushing me into coverage giving me different scenarios of how I might regret not getting it that I felt was not necessary and I was not happy with the relentless pressure to buy more coverage. I felt it was a waste of over 30 minutes of my time due to the fact that he saw that I really wasn't interested. I should have ended this portion of the transaction as soon as I realized he was trying to make me buy more coverage. That was my fault. When people aren't interested in pursuing more mechanical coverage that should be the end of it. A Finance person should not keep trying to pursue a transaction when it's obvious the customer does not want it. More

by ROMEO56 Verified Customer Verified Customer

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Good environment and very good dealer. .ok delivery some more specific knowledge about that fast charging but overall all good .ok delivery some more specific knowledge about that fast charging but overall all good More

by Don Verified Customer Verified Customer

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The salesperson is very active in doing business thank you mr pang and mr mike you mr pang and mr mike More

by linqinyin Verified Customer Verified Customer

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Very unprofessional not loyal to long time customers. I was laughed at because I didn’t lease a new vehicle and bought out my lease. I was laughed at because I didn’t lease a new vehicle and bought out my lease. More

by Stephen Verified Customer Verified Customer

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One of the best dealers very good service and a wonderful employees Zach take care of us has a family thank you employees Zach take care of us has a family thank you More

by sekomodo Verified Customer Verified Customer

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Smooth and painless buying experience, good service with people who listen to what you want people who listen to what you want More

by victoriasapiriti24 Verified Customer Verified Customer

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It's good. Great selection. Nice employee's. Prices a little higher than some other dealers. Great selection. Nice employee's. Prices a little higher than some other dealers. More

by vinnyv58 Verified Customer Verified Customer

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Dana Ford did not give me great service on my second had truck purchase. They neglected to complete work required by safety recalls on a second hand purchase, and miscalculated my sales tax. To top it all I truck purchase. They neglected to complete work required by safety recalls on a second hand purchase, and miscalculated my sales tax. To top it all I had to chase them to send me bed anchor points that were in the vehicle when I viewed it. More

by alistair.k.webster Verified Customer Verified Customer

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