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Chelsea Howard-Orr
Chelsea Howard-Orr at Vernon Auto Group

Chelsea Howard-Orr

CDJR Service Advisor

Vernon Auto Group

3701 Highway 287 West
Vernon, TX 76384

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5.0
8 Reviews

Industry Experience

1 yr

5.0

8 Reviews

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8 Reviews of Chelsea Howard-Orr

December 15, 2025

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Employee Rating

Was simple easy and was out quickly, service was friendly, waiting area clean, TV was nice More

by cleisure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Wiseman, Eli Vincent, Colton Isom , James Baker

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Dec 19, 2025

Vernon Auto Group responded

Thank you for your kind words! We strive to provide efficient service and a welcoming environment for our customers. We're glad you had a positive experience with us. Come back soon!

December 10, 2025

Dealership Rating
Employee Rating

Very pleased with the customer service everyone was very helpful and nice. Service was great got my vehicle in and kept me updated every step of the way. Thank you! More

by crystal_marie_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Acosta

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Dec 12, 2025

Vernon Auto Group responded

Thank you so much for leaving us such a positive review! We strive to provide top-notch customer service and we're thrilled to hear that our team was helpful and kept you informed throughout the process. We appreciate your business and hope to see you again soon!

December 03, 2025

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Employee Rating

Every was kind & courteous & appreciated Justin for keeping me informed on waiting for parts he called me when he said he would & thanks for loaner car that was a nice bonus & will recommend dealership More

by Cmmyers1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eli Vincent, Justin Acosta

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Dec 05, 2025

Vernon Auto Group responded

Thank you for your kind words! We are thrilled to hear that our team went above and beyond to make your experience a positive one.

November 06, 2025

Dealership Rating
Employee Rating

Vernon dealership treated me like family And more. They addressed my issues and went beyond for my satisfaction. Definitely will go back More

by Tubbs Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Wiseman

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Nov 12, 2025

Vernon Auto Group responded

Thank you for your kind words! We are delighted to hear that you had such a positive experience at our dealership. We can't wait to welcome you back again!

September 27, 2025

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Employee Rating

Nice people and fast service will definitely use them again if I ever need more repairs More

by Jbrich62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Vernon Auto Group responded

Thank you for your kind words and for choosing our business for your repairs. We are thrilled to hear that you were happy with our service and we look forward to helping you again in the future.

Oct 01, 2025

Vernon Auto Group responded

Thank you for your kind words! We're so glad you had a positive experience with our team. We look forward to serving you again in the future.

September 11, 2025

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Employee Rating

The auto group did everything they could to make us happy and to correct the issues with the car. I have no complaints and only praise. More

by drahcirag77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Vernon Auto Group responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

July 29, 2025

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Employee Rating

The employee was very informative and polite. I took my Dodge Ram pickup in for an oil change and she suggested other things that might need to be done, including the price. I left the pickup a More

by luann_holland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

Vernon Auto Group responded

We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2025

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Employee Rating

Needed an oil change and the service dept got it in fast and out fast. Thank you More

by tferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2025

Vernon Auto Group responded

Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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