Charlie Dillard | Page 2

I was very pleased with the servi e ime and my son received during the time it took to get the service I came for received during the time it took to get the service I came for More

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Very clean and maintained. Great service reps. Very knowledgeable and courteous. they are very eff8and complete maintenance in a timely manner great place to do business knowledgeable and courteous. they are very eff8and complete maintenance in a timely manner great place to do business More

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Charlie Dillard gave me a great deal on a 2021 Tacoma and made the process smooth and painless. Also the service department mounted running boards and tinted the windows incredibly fast. All around a good ex made the process smooth and painless. Also the service department mounted running boards and tinted the windows incredibly fast. All around a good experience. More

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Soooo. I was SUPER excited when I found a 2020 Nissan Pathfinder Platinum for an okay price.... my sales guy was pretty good, too. What wasn’t good was how DIRTY the car was!! Covered in pollen on the ou Pathfinder Platinum for an okay price.... my sales guy was pretty good, too. What wasn’t good was how DIRTY the car was!! Covered in pollen on the outside, the inside had broken glass all over the 2nd, 3rd row & trunk of the vehicle, & there was an astronomical amount of smears, finger prints, dust, pet dander, and food throughout the SUV. It was to be detailed the next day as I did make my purchase towards closing. When I went to pick it up the next afternoon, it looked EXACTLY the same I asked to have to redetailed.... they brought it back with the SAME dirt!!! I literally had to go back to the detailing station and grab the rag myself, which was dirty.... Needless to say my return purchase will probably be my last. I spoke with the manager of detailing about the lack there of in cleanliness & they tried getting me to leave it and come back... which is exactly what I did the day before. No, I’ll sit & wait for it.... only to bring it home & have to clean it myself. I paid over $1800 for that “service” and it was a xxxx joke that 48 hours later it STILL wasn’t cleaned how most other dealership would detail the vehicles for sale. There was literally food on the floor & footprints on the seat.... For someone making an out the door purchase ((which I couldn’t because they wouldn’t take my card, only a cashiers check & forced me to finance... very upset about that)) I expected more. As a repeat customer, who after a nearly 10K increase in fees ((includes 2872 in warranty)) & 7K down I expected a LOT more!!! Especially when I still owe nearly 29K.... which is MORE than the asking price.... I only chose “recommend this dealership” because of the sales manager Mr. Rics & Charlie D. They both were great. So was Ricardo, the man who walked me through all the financials. Aside from that, I’ll never return to Arlington Toyota which is sad, because, like I said in the very first sentence, I was super excited for this purchase. More

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Fake prices scam dealer, they will add $1800 to the price of the used car for floor mats, window tint and nitrogen , I can get that for $350, what a joke dealer. of the used car for floor mats, window tint and nitrogen , I can get that for $350, what a joke dealer. More

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I had to pay 5000$ more then the listed price. I came in wanting to buy a car, I newthat I wanted that car, and the car sales man took up more then 4 hours of my time, never again will I deal with this type wanting to buy a car, I newthat I wanted that car, and the car sales man took up more then 4 hours of my time, never again will I deal with this type of fraudulent organization. Can you imagine doing all the research online, showing up to buy something and the price goes up with 25%/5000$ NEVER WILL I EVER AGAIN GET SCREWED OVER BY ARLINGTON TOYOTA!!! Fraudulent organization!!! False marketing! You can’t trust them!! More

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Very nice people who would be glad to help youAnd Very nice people who would be glad to help you And helping you with a great deals And made me feel that I choose the right car Very nice people who would be glad to help you And helping you with a great deals And made me feel that I choose the right car More

by MANIHTA7 Verified Customer Verified Customer

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Only thing I don't like is the $1800 mark up for things that don't equal that value. It only cost about $9 per tire to fill with Nitrous per whatever gas that requires the green valve cap, tint van be done that don't equal that value. It only cost about $9 per tire to fill with Nitrous per whatever gas that requires the green valve cap, tint van be done for about $150, and the extra key fob isn't needed since I already have a back up just in case. They even had it added in the last 2 cars we bought there and the car didn't even have tint on it! They are a bit pushy and argumentative over the topic as well. Come up with a better added package that can be optional for the customer and Arlington Toyota would be 5 stars . More

by Purple Apothecary Verified Customer Verified Customer

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Our Salesman Charlie Dillard was very professional, knowledgeable and he knew what he could do for us! He knew what cars he had to offer us. He was Honest, Nice and Fun! knowledgeable and he knew what he could do for us! He knew what cars he had to offer us. He was Honest, Nice and Fun! More

by Sam & Darla Verified Customer Verified Customer

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I met Charlie Dillard back in 1998. The professional and courteous service Charlie, Ben and your whole staff provides is outstanding and second to none. Charlie is very knowledgeable about all of your Toyo courteous service Charlie, Ben and your whole staff provides is outstanding and second to none. Charlie is very knowledgeable about all of your Toyota vehicles as my wife, daughter and I all drive Toyota’s. Since 1998, Charlie has been helping us with all of our cars and trucks It is always a pleasure buying a vehicle from Charlie and Arlington Toyota. Thanks again. Joe and Alice Sortillon More

by SORTILLON37 Verified Customer Verified Customer

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