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Charles Ward

Overview Reviews (14) Inventory (420)

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Charles Ward

Service Manager

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

3.9

14 Reviews

3.9

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (14) Inventory (420)

14 Reviews of Charles Ward

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August 13, 2025

Dealership Rating

Employee Rating

Totally disrespectful to lie to you in the face saying that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the dealership even that I returned, when he mentioned 3 hours. Service department was stellar before, now is going really terrible. More

by Henry33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mario Pinilla, Brian Jones

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August 06, 2025

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Employee Rating

I gave a low rating because of your service department. I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such treatment! Unanswered calls, and texts, and, when you did reach someone, disrespect.. You can't leave anyone there a message because it always goes to error.if not for the general manager I do not believe I would've received my car on Aug 1. Because of this treatment I will NEVER buy another Kia. More

by jdecker4321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Anas Lazaar, Nada Ammor, Brian Jones, Keiara Lluberes, Mark Foster

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Aug 12, 2025 -

Greenway Kia West responded

We’re very sorry to hear about your experience and the delay in returning your vehicle. This is not the level of respect or service we aim to provide. I would like the opportunity to discuss this with you directly so we can better understand what happened and work toward making things right. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager

Aug 14, 2025 -

jdecker4321 responded

I do not see anything to discuss with you. Shame on you for treating people the way you treated me. People need to know what is going on with their vehicles. That is no crime. I was given dates when my car would be ready, I tried and tried to call you, but, had to call the sales department so they could walk over a message from me. Then, when she called back, her response was ( at 3:00 p.m.) "the day isnt over yet is it". I never got a call back, and, had to find a ride there the next day because your system doesnt allow messages to be left. I had to have a "meeting," with 4 of your service team just to get you to check my engine. And thats after i told you my mechanic said it was the engine. When i said that, i was told "you trust a mechanic over Kia technecians?" It was the engine, and, i believe you dragged your feet getting correct information to Kia Corp. to hold up the repair!

July 27, 2025

Dealership Rating

Employee Rating

Really appreciated all the help and on point salesmanship and fully explaining vehicle and selling me very nice car that I wanted, kinda over my budget but I will just have to manage my funds right now. Than and fully explaining vehicle and selling me very nice car that I wanted, kinda over my budget but I will just have to manage my funds right now. Thanks and god bless More

by jarrettelballard

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mac Cumbur, Daniel Allen, Christian Perez, Elijah Mahogany, Muhammed Yazici

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Jul 29, 2025 -

Greenway Kia West responded

Thank you so much, Jarrett, for sharing your experience with our sales team at Greenway Kia West in Orlando! We’re glad Mac, Daniel, Christian, Elijah, Muhammed, and Charles could help you find the right vehicle and provide all the information you needed. We appreciate your business and hope you enjoy your new car for many miles to come. If you have any questions or need assistance, our team is always here to help. — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

July 24, 2025

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Employee Rating

From appointment to picking up our vehicle was seem less. The staff were friendly and knowledgeable and a joy to work with! I rate the process from start to finish as a 10 out of 10. The staff were friendly and knowledgeable and a joy to work with! I rate the process from start to finish as a 10 out of 10. More

by FRASHL360

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2025 -

Greenway Kia West responded

Hi, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re thrilled to hear your entire service experience—from scheduling your appointment to picking up your vehicle—was seamless. Our staff is dedicated to providing friendly, knowledgeable, and efficient Kia service for every customer in Orlando, and your 10 out of 10 rating means a lot to us. If you need any further assistance or have questions about your vehicle’s maintenance, please feel free to contact me directly at markfoster@greenwayauto.com. Thank you again for choosing Greenway Kia West for your Kia service needs! Sincerely, Mark Foster Service Manager Greenway Kia West

July 12, 2025

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My car has been sitting at the KIA shop for 3 months just to replace a cluster under warranty. They keep lying to me. The service call center is a disgrace — they keep hanging up on me just because I asked f to replace a cluster under warranty. They keep lying to me. The service call center is a disgrace — they keep hanging up on me just because I asked for an update about my car. More

by Mj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Keiara Lluberes

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Jul 12, 2025 -

Greenway Kia West responded

Hi Mj, I sincerely apologize for the frustration and inconvenience you’ve experienced with your vehicle repair at Greenway Kia West. Waiting three months for a cluster replacement under warranty is unacceptable, and I am very sorry to hear about your difficulties with our service call center and the communication issues you described. Your feedback is extremely important, and I want to make this right. Please contact me directly at markfoster@greenwayauto.com so I can personally look into your situation and work to resolve it as quickly as possible. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve your experience. Sincerely, Mark Foster markfoster@greenwayauto.com

July 06, 2025

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Employee Rating

Desde que compré mi Kia es el el mejor servicio que tengo, atención y eficiencia al 100% Felicidades por el mejor servicio tengo, atención y eficiencia al 100% Felicidades por el mejor servicio More

by yoma3166

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Tony Nguyen , Gabriel Torrez 5 ⭐️⭐️⭐️⭐️⭐️

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Jul 08, 2025 -

Greenway Kia West responded

¡Hola yoma3166! Muchísimas gracias por tu comentario y por confiar en Greenway Kia West. Nos alegra saber que has recibido el mejor servicio y que nuestro equipo ha superado tus expectativas con atención y eficiencia al 100%. Para nosotros, es un honor servir a la comunidad de Clermont y Centro de la Florida con el más alto nivel de atención. Si necesitas cualquier cosa para tu Kia, no dudes en visitarnos nuevamente. ¡Gracias por ser parte de la familia Greenway Kia West! —El equipo de Greenway Kia West, orgullosamente sirviendo a Clermont

May 31, 2025

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Employee Rating

Thank you good job here is the best auto service place in town thank you very much town thank you very much More

by flgatorman1@gmail.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 31, 2025 -

Greenway Kia West responded

Thank you so much for the kind words and support, flgatorman1! We’re honored to be your go-to spot for auto service in town. It means a lot to our team—thank you for choosing Greenway Kia West! — The Greenway Kia West Team

May 31, 2025

Dealership Rating

Employee Rating

Great service and always reliable. Cant thank Greenway Kia West for all the help with my EV9 Cant thank Greenway Kia West for all the help with my EV9 More

by tiffytaffy2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anas Lazaar, Joseph D. Rossi, Lana Gault, Mark Foster, Tony Nguyen

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May 31, 2025 -

Greenway Kia West responded

Thank you so much for the kind words, Tiffytaffy2002! We're thrilled to hear that you had a great experience and that our team could help with your EV9. Your trust means the world to us, and we’re always here when you need us. Enjoy every mile in your new Kia EV9! 🚗⚡️ — The Greenway Kia West Team

May 29, 2025

Dealership Rating

Employee Rating

I am grateful for bread and the staff of Greenway West. I truly appreciate everything they do. They fixed the car they clean it. They do everything so nice. I am very grateful. I truly appreciate everything they do. They fixed the car they clean it. They do everything so nice. I am very grateful. More

by IndhiraFeliciano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Lana Gault, Lou Bester, Tony Nguyen, William Waters, Gabriel Taurus

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Jun 24, 2025 -

Greenway Kia West responded

Thank you for the heartfelt 5-star review, Indhira! We’re so glad to hear that Brad and the entire team at Greenway Kia West took great care of you. From fixing your vehicle to returning it clean, we’re proud to deliver service that goes the extra mile. Your kind words and gratitude mean the world to us—we truly appreciate you! —Greenway Kia West Team

May 25, 2025

Dealership Rating

Employee Rating

Is too far from my house. It takes me too long to get there.ok It takes me too long to get there.ok More

by judymedina123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lou Bester, Gabriel Taurus

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May 27, 2025 -

Greenway Kia West responded

Thank you for your feedback, Judy. We understand that distance can be a challenge, and we truly appreciate you making the trip to visit us. If there’s ever anything we can do to make your experience more convenient—whether it’s service scheduling, shuttle support, or anything else—please don’t hesitate to let us know. We’re here to help! — Greenway Kia West Team 🚗💬

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