Charles Ward
Charles Ward at Greenway Kia West

Charles Ward

Service Manager

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.2
28 Reviews
4.2

28 Reviews

Write a Review

28 Reviews of Charles Ward

October 22, 2025

Dealership Rating
Employee Rating

Worst car experience ever! Kia was broken into, window smashed, striking wheel was ripped apart, the dealership was only concerned about the payment of the damage. There was More

by rlettman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 20, 2025

Dealership Rating
Employee Rating

Oil change was a pleasant experience my service writer and team made sure everything got dome to perfect More

by decht562221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Greenway Kia West responded

Thank you so much for your review! We’re glad to hear your oil change experience was pleasant and that our Service Team at Greenway Kia West in Orlando made sure everything was done perfectly. We appreciate your trust and look forward to helping with your next Kia maintenance visit! 🔧🚗 — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 14, 2025

Dealership Rating
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Great,Great Great great job good job great job great great great job great great More

by LEON57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 15, 2025

Greenway Kia West responded

Thank you, Leon, for the enthusiastic 5-star review! We’re so glad you had a great experience with our service department at Greenway Kia West in Orlando, FL. We appreciate your loyalty and look forward to continuing to provide excellent care for your Kia service needs! — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 09, 2025

Dealership Rating
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Amabilidad del personal, mejoraron en los tiempos de servicio, ahora es más rápido, no realice una cita previa, sin embargo me atendieron, buen trabajo More

by jao108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Greenway Kia West responded

¡Hola! Muchísimas gracias por tu reseña y por confiar en Greenway Kia West. Nos alegra saber que nuestro equipo fue amable y que el tiempo de servicio fue más rápido en esta visita. Agradecemos mucho tu paciencia y tus comentarios, y esperamos verte pronto para tu próxima visita de mantenimiento. — Mark Foster, Gerente de Servicio markfoster@greenwayauto.com

October 03, 2025

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Employee Rating

Terrible. Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had More

by derrickbuckleyjr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy

Oct 10, 2025

Greenway Kia West responded

Hi Derrick, I sincerely apologize for the experience you described and understand how frustrating this must have been — especially given the delays, communication issues, and inconvenience it caused. This is not the level of service or responsiveness we expect from our team. I’d like the opportunity to personally review your repair visit and make this right. Please reach out to me directly at markfoster@greenwayauto.com , and I’ll ensure your concerns are addressed promptly and appropriately. — Mark Foster, Service Manager markfoster@greenwayauto.com

October 01, 2025

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EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME, VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE More

by bodyshop16
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2025

Greenway Kia West responded

Thank you for the fantastic 5-star review! We’re glad to hear our team delivered fast, reliable service and even finished your vehicle ahead of schedule. It’s always our goal to make every visit a great Kia service experience in Orlando. We look forward to helping you again! — Mark Foster, Service Manager

October 01, 2025

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Awesome awesome awesomeness and so many other things that are in your life and that you are doing More

by cmfflem03
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Recommend Dealer
Yes
Oct 02, 2025

Greenway Kia West responded

Hi cmfflem03, thanks for the awesome five-star shout-out! We’re proud to serve drivers across Orlando and Central Florida here at Greenway Kia West—whether it’s finding the right new Kia, certified pre-owned, or keeping your vehicle running strong at our Kia Service Center. We appreciate your support and look forward to seeing you again! — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

September 29, 2025

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Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More

by BENTLEY012262
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 28, 2025

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All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location More

by Judvv87
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2025

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

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Employee Rating

Communication is outrageously terrible. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. More

by srairwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Jones

Sep 29, 2025

Greenway Kia West responded

I’m very sorry to hear about the lack of communication during your recent visit. Keeping our customers informed is essential, and we clearly fell short this time. I would like to personally review what happened and work to ensure this doesn’t happen again. Please contact me directly at markfoster@greenwayauto.com so I can address this with you. — Mark Foster, Service Manager

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