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Charles Ward

Overview Reviews (26) Inventory (495)

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Charles Ward

Service Manager

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.3

26 Reviews

4.3

26 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (26) Inventory (495)

26 Reviews of Charles Ward

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October 14, 2025

Dealership Rating

Employee Rating

Great,Great Great great job good job great job great great great job great great great great job great great More

by LEON57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Tony Nguyen, Gabriel Taurus

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Oct 15, 2025 -

Greenway Kia West responded

Thank you, Leon, for the enthusiastic 5-star review! We’re so glad you had a great experience with our service department at Greenway Kia West in Orlando, FL. We appreciate your loyalty and look forward to continuing to provide excellent care for your Kia service needs! — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 09, 2025

Dealership Rating

Employee Rating

Amabilidad del personal, mejoraron en los tiempos de servicio, ahora es más rápido, no realice una cita previa, sin embargo me atendieron, buen trabajo servicio, ahora es más rápido, no realice una cita previa, sin embargo me atendieron, buen trabajo More

by jao108

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Oct 10, 2025 -

Greenway Kia West responded

¡Hola! Muchísimas gracias por tu reseña y por confiar en Greenway Kia West. Nos alegra saber que nuestro equipo fue amable y que el tiempo de servicio fue más rápido en esta visita. Agradecemos mucho tu paciencia y tus comentarios, y esperamos verte pronto para tu próxima visita de mantenimiento. — Mark Foster, Gerente de Servicio markfoster@greenwayauto.com

October 03, 2025

Dealership Rating

Employee Rating

Terrible. Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had to call and check, even when there was “updated information”. Something that I informed Brett upon arriving was that my ‘Oil Pan’ was leaking. When I called to make sure my car was available at 4pm like I was told, I was then informed that the same issue I had mentioned was somehow found as if it was new information. I was told the person that did the inspection didn’t look and assumed that the oil leak was the oil gasket. My price for service was increased, my car was not ready at 4pm or 7pm like I was told, my car was in your shop for 30 hours. I had to call out of work and I missed out on the opportunity to make money refereeing because I didn’t have my car. Compensation for my inconvenience was 10%, a joke More

by derrickbuckleyjr

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brett Sopocy

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Oct 10, 2025 -

Greenway Kia West responded

Hi Derrick, I sincerely apologize for the experience you described and understand how frustrating this must have been — especially given the delays, communication issues, and inconvenience it caused. This is not the level of service or responsiveness we expect from our team. I’d like the opportunity to personally review your repair visit and make this right. Please reach out to me directly at markfoster@greenwayauto.com , and I’ll ensure your concerns are addressed promptly and appropriately. — Mark Foster, Service Manager markfoster@greenwayauto.com

October 01, 2025

Dealership Rating

Employee Rating

EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME, VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE More

by bodyshop16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Oct 01, 2025 -

Greenway Kia West responded

Thank you for the fantastic 5-star review! We’re glad to hear our team delivered fast, reliable service and even finished your vehicle ahead of schedule. It’s always our goal to make every visit a great Kia service experience in Orlando. We look forward to helping you again! — Mark Foster, Service Manager

October 01, 2025

Dealership Rating

Employee Rating

Awesome awesome awesomeness and so many other things that are in your life and that you are doing are in your life and that you are doing More

by cmfflem03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Oct 02, 2025 -

Greenway Kia West responded

Hi cmfflem03, thanks for the awesome five-star shout-out! We’re proud to serve drivers across Orlando and Central Florida here at Greenway Kia West—whether it’s finding the right new Kia, certified pre-owned, or keeping your vehicle running strong at our Kia Service Center. We appreciate your support and look forward to seeing you again! — Anas Lazaar, General Sales Manager anaslazaar@greenwayauto.com

September 29, 2025

Dealership Rating

Employee Rating

Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More

by BENTLEY012262

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Sep 29, 2025 -

Greenway Kia West responded

“Thank you for the 5-star review! We’re glad the drive was worth it and that your car feels like new after service. Keiara will be happy to know her professional and kind care made a difference. At Greenway Kia West in Orlando, our Kia service center is focused on keeping every vehicle performing its best—with a little extra comfort like fresh coffee while you wait. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 28, 2025

Dealership Rating

Employee Rating

All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location been incredible, I will continue taking my cars to this location More

by Judvv87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

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Sep 29, 2025 -

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear that Keiara has provided you with incredible service from day one. At Greenway Kia West in Orlando, our Kia service center is committed to long-term care and earning your trust so you’ll always feel confident bringing your vehicles to us. We truly appreciate your loyalty and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

September 26, 2025

Dealership Rating

Employee Rating

Communication is outrageously terrible. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. More

by srairwalk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Jones

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Sep 29, 2025 -

Greenway Kia West responded

I’m very sorry to hear about the lack of communication during your recent visit. Keeping our customers informed is essential, and we clearly fell short this time. I would like to personally review what happened and work to ensure this doesn’t happen again. Please contact me directly at markfoster@greenwayauto.com so I can address this with you. — Mark Foster, Service Manager

September 20, 2025

Dealership Rating

Employee Rating

Excellent attention and service and very grateful to Brett for his support and help, thank you very much for everything Brett for his support and help, thank you very much for everything More

by casananeil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus

Report | Print

Sep 22, 2025 -

Greenway Kia West responded

Hi, Thank you for the kind words and 5-star review! We’re so glad Brett provided the support and guidance you needed to make your car buying experience smooth. At Greenway Kia West, we’re committed to delivering excellent service at our Kia dealership, and it’s wonderful to know Brett delivered on that promise. We truly appreciate your trust and look forward to helping you again in the future. Sincerely, Anas Lazaar General Sales Manager Greenway Kia West anaslazaar@greenwayauto.com

September 13, 2025

Dealership Rating

Employee Rating

Kiara and the manager were a great help. They did all that they could to help me get my situation taken care of. They did all that they could to help me get my situation taken care of. More

by Amanda

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keiara Lluberes

Report | Print

Sep 19, 2025 -

Greenway Kia West responded

Hi Amanda, Thank you for the 5-star feedback! We’re so glad to hear that Kiara and our management team were able to help get your situation taken care of here at Greenway Kia West in Orlando. Our goal is always to provide supportive, professional Kia service, and it’s great to know you felt well taken care of. We look forward to assisting you again at your next visit. — Mark Foster Service Manager markfoster@greenwayauto.com

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