Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae | Page 8

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.5
269 Reviews
4.5

269 Reviews

Write a Review

269 Reviews of Cesar Arbelae

December 21, 2023

Dealership Rating
Employee Rating

Took long time than they said. When I asked them, they said work is still going whatever the time harshly More

by Tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 15, 2024

Herb Chambers Kia of Burlington responded

Thank you for the review. Your feedback is appreciated and will be discussed with our team so we can ensure our customers are receiving the five-star service they deserve. We truly apologize for this experience and hope you will give us a chance to provide you with a positive experience in the future. Please don't hesitate to contact me directly. Sincerely, Senee O'Connell - General Manager - soconnell@herbchambers.com

December 20, 2023

Dealership Rating
Employee Rating

Great and speedy service. Staff was extremely helpful in resolving my issue. I will now only go to Herb Chambers Kia. More

by Sarabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Dec 21, 2023

Herb Chambers Kia of Burlington responded

Hey Sarabelle! We're glad to know our team at Herb Chambers Kia of Burlington was able to provide you with speedy and helpful service. Thanks for choosing us as your go-to place!

December 17, 2023

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Employee Rating

I have been welcomed and friendly served when waiting in a warm and nice customers room. More

by Bob
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Dec 18, 2023

Herb Chambers Kia of Burlington responded

Hey Bob, thank you for the 5-star rating! We're delighted you felt welcomed and received friendly service in our warm and nice customer room. We look forward to serving you again!- The Herb Chambers Kia of Burlington Team

December 15, 2023

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It was a great experience. He took my car right in, explained what it needed in easy to understand words and quoted exactly what it would cost. Overall I would recommend to any More

by cincass39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Herb Chambers Kia of Burlington responded

Hi Cincass! We're glad to know you had a great experience at Herb Chambers Kia of Burlington! It's important for us that our customers understand what their car needs and the associated costs. Thanks for recommending us, we appreciate it!

December 05, 2023

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Employee Rating

Caesar was excellent and very helpful to me I really do appreciate all your help and care Thank You Caesar More

by Phil Sacoco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Aguirre , Mathew

Dec 05, 2023

Herb Chambers Kia of Burlington responded

Hey Phil, thank you for the 5-star rating! We're glad to know that Caesar provided excellent service at Herb Chambers Kia of Burlington. We appreciate your kind words and look forward to assisting you in the future! Drive safely!

November 26, 2023

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The team was very helpful during my visit . The service was prompt and they even advised me on what repairs I will need soon. Good service. More

by okechmikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Nov 28, 2023

Herb Chambers Kia of Burlington responded

We appreciate your positive feedback! It's great to know our team at Herb Chambers Kia of Burlington was able to assist you promptly and provide useful advice. We're here for any future service needs you may have. Safe travels!

November 22, 2023

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Employee Rating

Service is easy to schedule, they keep my service costs at a minimum, and to the limited extent that I've needed service or repairs. the work is done with perfect competence. Today I had something attended More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanic who extracted the unreachable marker bulb fixture!

Nov 24, 2023

Herb Chambers Kia of Burlington responded

Hi Andrew! It's great to know that you had such positive experiences with our service team at Herb Chambers Kia of Burlington. We're here for all your car needs and we appreciate the trust you place in us! Enjoy those miles on your 2015 Kia Forte!

November 15, 2023

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Great service! ! Not only did they completely service my vehicle but it was ready so quickly!! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Nov 15, 2023

Herb Chambers Kia of Burlington responded

Thanks so much, Denise. We look forward to your next visit to Herb Chambers Kia of Burlington!

November 11, 2023

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Employee Rating

Everybody was very polite and professional, and I did not have to wait long to have my car serviced and I did not have an appointment More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Nov 13, 2023

Herb Chambers Kia of Burlington responded

John, we're glad to know you had a positive experience at Herb Chambers Kia of Burlington. Our team always aims for efficiency and professionalism in our service. Thanks for your review!

October 28, 2023

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Employee Rating

I have gotten all of my services done here for the past 10 years now! Everyone here in service and sales are amazing. My family has bought or leased 17 cars now at Herb Chambers Kia in Burlington, and we w More

by emilymoreau95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson, Julian Aguirre , Diego Barreto, Senee O’Connell

Oct 30, 2023

Herb Chambers Kia of Burlington responded

Emily, it's fantastic to know that you and your family have been loyal customers of Herb Chambers Kia in Burlington for the past decade! We're grateful for your continued support. Here's to many more years together!

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