Cesar Arbelae | Page 22

Buy your car here, get it serviced elsewhere. I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere. More

Helpful 0

Report | Print

Horrible service! Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had hor Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise. More

Helpful 1

Report | Print

Customer for LIFE - Burlington KIA Herb Chambers I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MAN I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MANY ?s. I have a 13 Sorento and a big part of going back was the Service deal and Cesar and Diego are always on top of everything and my service experiences have been top notch! I strongly suggest visiting Julian and his team at Herb Chambers KIA Burlington for your next car !! More

Helpful 0

Report | Print

Cesar Arbelaez Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He go Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He goes out of his way to make sure everything is done on time and correctly every visit I have been in. Bob G More

Helpful 0

Report | Print

great service we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great from the Cesar at the desk to the mechanics to all that work there.its comforting to know that they listen to you and do everything to make sure its done right . thank you More

Helpful 0

Report | Print

My 2nd new Optima Herb Chambers Kia of Burlington is by far the best dealership around! I have purchased my 2nd new Kia from them this past September and they are the r Herb Chambers Kia of Burlington is by far the best dealership around! I have purchased my 2nd new Kia from them this past September and they are the reason I keep coming back. Also my sales associate John Francis has been nothing but the very best with helping me get into both my vehicles. If your looking for Kia's there is only one place to go and thats Herb Chambers! More

Helpful 0

Report | Print