Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae | Page 15

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.5
269 Reviews
4.5

269 Reviews

Write a Review

269 Reviews of Cesar Arbelae

April 28, 2022

Dealership Rating
Employee Rating

Excellent service Very efficient and on time. We have leased several vehicles from this dealership. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2022

Herb Chambers Kia of Burlington responded

Hi Mike - thank you so much for trusting the Herb Chambers Kia of Burlington team with your loyal business! We appreciate your support and look forward to your next visit!

April 27, 2022

Dealership Rating
Employee Rating

Took care of the problem quickly and neatly Cesar was very polite and explained everything very curtailed. More

by louieteddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2022

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington with your business! Cesar & the team look forward to serving you again in the future!

April 24, 2022

Dealership Rating
Employee Rating

Caesar should not be in customer service. He’s rude and he speaks down to woman. I’ve dealt with him many times and all were unpleasant. Diego on the other hand has always been wonderful, and More

by amysull
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Apr 28, 2022

Herb Chambers Kia of Burlington responded

Amy, We're sorry to hear about this experience. We value feedback and will use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help correct things for the future. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

April 20, 2022

Dealership Rating
Employee Rating

The service department was outstanding and provided professional manner. The service advisor, Cesar was great and was very knowledgeable about the services provided. More

by David.Ganeto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Apr 21, 2022

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback, David! We're thrilled to hear you had a great experience with our service team and we hope to see you again next time here at Herb Chambers Kia of Burlington!

Apr 21, 2022

David.Ganeto responded

great service department!

April 17, 2022

Dealership Rating
Employee Rating

I had a flat tire and they fixed it super quick without an appointment. The service people were very friendly! More

by Wendypecci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Apr 19, 2022

Herb Chambers Kia of Burlington responded

We're so glad we were able to assist you! Thanks for visiting Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

April 15, 2022

Dealership Rating
Employee Rating

You charged us $159. 00 to reset the sensor that turns off the ENGINE WARNING LIGHT and then tell us there’s no problem with the KIA. So this light comes on for no reason More

by ricmacphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jennifer Nelson, Julian Aguirre , Diego Barreto, Carlos Fonseca, Senee O’Connell

Apr 28, 2022

Herb Chambers Kia of Burlington responded

We're disappointed to read this review and assure you we take your feedback seriously. I would love the opportunity to review what occurred with our team and discuss this matter with you. Please reach out to me at your convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Apr 15, 2022

ricmacphoto responded

Yes please resolve our issue. With the cost of everything going up this charge was total bullsh**t!

April 14, 2022

Dealership Rating
Employee Rating

Had problem with bottom part of front grill. Stopped by and they fixed it with no appt. and they cleaned car. Great service. More

by Waterview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Apr 15, 2022

Herb Chambers Kia of Burlington responded

We're so happy we could make the experience so great! Thank you for coming to Herb Chambers Kia of Burlington!

April 03, 2022

Dealership Rating
Employee Rating

Came in for service. They did it all and finished early. Washed my car too. More

by Cull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Herb Chambers Kia of Burlington responded

Thank you for your high rating! We appreciate your business and look forward to seeing you next time at Herb Chambers Kia of Burlington!

March 31, 2022

Dealership Rating
Employee Rating

Professional, friendly and explains what they are going to do yo your car. Good place. More

by GrammyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Apr 01, 2022

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share this awesome feedback! Your business is greatly appreciated by the entire team here at Herb Chambers Kia of Burlington and we hope to see you again in the future!

March 30, 2022

Dealership Rating
Employee Rating

Fast, courteous service, nice waiting area with tea and coffee, TV. They did what they said they were going to do More

by Cindyberlied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Herb Chambers Kia of Burlington responded

We're so glad you had a great time at Herb Chambers Kia of Burlington! Thank you for rating us five stars, Cindy!

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