Casidhe Kennedy

I took my Ford F350 to Currie Ford of Valpo for servicing and Cassie Kennedy made it an enjoyable experience, she went above and beyond to make sure that I was completely satisfied with the performance of th and Cassie Kennedy made it an enjoyable experience, she went above and beyond to make sure that I was completely satisfied with the performance of the service department. I live near a closer Ford Dealership but will be returning to Currie and of course she will be the representative that I request, thanks for going above and beyond Cassidhe! Great job! More

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I would not recommend. Had to have my car towed to them this past weekend. It was finally ready to be picked up yesterday but I couldn’t take the car home because these idi Had to have my car towed to them this past weekend. It was finally ready to be picked up yesterday but I couldn’t take the car home because these idiots lost my car keys. They had to bring one of, and probably their only, nice and compassionate service managers back to search for my keys. The poor man spent almost 45 minutes looking for them to no prevail. Then come the morning, they never called me. I called them and was told they called me and I hung up on them. Why would I do such a thing when they had my vehicle since Friday?!?!? Then, the person I spoke to in service said they were on someone’s desk which is a fat lie. These fools offered to bring my car to my home and drop it off which was appreciate. Yet they tried pawning off boat and auto show tickets which are just not my thing. The LEAST they could’ve done was fill my gas tank before they dropped it off which they didn’t. My family has been buying from Currie for the last 10 years. Each year they get even more worse. It’s the incompetent service people or the obviously dumb and young sales people calling to trade my vehicle in weekly. Between myself and my family, we’ve purchased 2 Flexes, a F-150, a Ranger, and 2 Ecosports. Definitely recommend Art Hill or Bosak over these dopes. More

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Sales people and finance manager were great but the service dept is a bit to be desired. service dept is a bit to be desired. More

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Upon check-in, Bill told me that the noise my vehicle was making is "normal". Check-in was on Sept 8th with an appointment. I had filled my gas tank up before taking it to the dealership. My mileage at check making is "normal". Check-in was on Sept 8th with an appointment. I had filled my gas tank up before taking it to the dealership. My mileage at check-in was 11,617. When I received my vehicle back 11 days later my mileage is now 11,729 with close to a half tank of gas left. I am left wondering why my vehicle was driven over 100 miles. I understand driving it to replicate the noises that I have heard but this is EXCESSIVE. I told them during check-in how and when the noises happen. Oh and my vehicle went from being told the noises are "normal" to we've never seen anything like this and it is still not fixed due to having to order parts that are supposedly on back order. I am very skeptical at this point because I've been told multiple falsehoods during this experience with Currie's Service Department. I was told back in March that they would call me when parts came in and here it is September and I have yet to get a call. Hence, why I made another appointment with them for Sept. 8th. I was also told that the original person that I dealt with in March was no longer with them maybe that's why I wasn't contacted. Anyway, a female named, Casidhe is now involved and has been trying to make things right with us. However, so many things have been wrong from the beginning. Bill should have never told me that the noises are "normal". They should not be having to try to make things "right" they should have been handled correctly (right) in the first place. Beware and document everything especially your mileage in and out. I received the paperwork on my vehicle today and they listed my check-in as 11,617 and my check-out mileage as 11,617 as if they hadn't driven it at all. However, when I received my vehicle the actual mileage was 11,729 (over 100 miles later). Bill is receiving one star. He is a warm, breathing body filling a work position but he should not speak to the public. Bill told me that he knows what he is talking about because he has 30 years experience but this was his 4th day at this particular dealership. Plus, he told me that the noises my vehicle is making is "normal". This is hard to believe considering my vehicle is only two years old with now 11,729 miles on it. Bill needs to learn and do better! I will say Casidhe has been put into an odd position and I will give her credit for keeping her cool while dealing with mine and my husband's frustrations in this situation. At this time, I can't recommend this service department. They need HELP! More

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Initial service for my 2023 Ranger was a good experience. Truck was delivered in a timely manner. Jim Cook Truck was delivered in a timely manner. Jim Cook More

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Great dealership and service department! ! My only complaint is that they don’t wash your car like some other dealerships do when your vehicle is in for any type of service. ! My only complaint is that they don’t wash your car like some other dealerships do when your vehicle is in for any type of service. More

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