Carolina Massote

Alfonso was a total professional and listened to what I wanted. He was genuine and empathetic throughout the process. He was very responsive throughout the process and took the time to answer all my questi wanted. He was genuine and empathetic throughout the process. He was very responsive throughout the process and took the time to answer all my questions and with care. I would recommend him to anyone looking to buy an Audi in the area for sure. More

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Alfonzo was great to work with! He’s extremely knowledgeable about the Audi Q7 I shopping for. He was very thorough with explaining all the nice features about the Q7. He answered a He’s extremely knowledgeable about the Audi Q7 I shopping for. He was very thorough with explaining all the nice features about the Q7. He answered all my questions and addressed any concerns I had. Ask for Alfonzo and you’ll be certainly glad you did! Thank you Alfonzo! More

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I am writing to share a positive experience I had with Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept my vehicle in the shop for four months. Despite the fact that my Velar was a Certified Pre-Owned vehicle, Land Rover did not offer any substantial assistance. Even though Carolina is no longer employed at the Land Rover dealership, she went above and beyond to help resolve the situation by contacting the factory and advocating on my behalf. This level of dedication and support, even after she had moved on, truly impressed me. It demonstrated a commitment to customer satisfaction and transparency that ultimately influenced my decision to switch to Audi. In my experience, when a manager stands by their customers in this way, brand loyalty becomes secondary to the quality of customer service. I genuinely believe that such exceptional support would make me a loyal customer to any brand. More

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I am extremely grateful for the service at Audi Lakeland! The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member was attentive to my needs and ensured that my experience was nothing short of exceptional. The attention to detail in the service provided was remarkable, and I left feeling valued as a customer. I highly recommend Audi Lakeland to anyone looking for top-notch service and quality vehicles. More

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Great experience thank you to Josh Thomas for the recommendation on my new vehicle. Avy Torres and Kyle Rosemond for working the finances and getting me into my new vehicle. Would highly recommend th recommendation on my new vehicle. Avy Torres and Kyle Rosemond for working the finances and getting me into my new vehicle. Would highly recommend the team at Audi Lakeland! More

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Alfonso was excellent to work with! Highly skilled at his profession.He took his time and made me feel comfortable in my purchase. He will be my go to from now on.Audi Lakeland is an ex Highly skilled at his profession.He took his time and made me feel comfortable in my purchase. He will be my go to from now on.Audi Lakeland is an example of what other Audi dealerships should be . More

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I highly recommend Alfonso to anyone looking for a new or used vehicle. His expertise and customer service truly stand out, and I’ll definitely be returning for future car purchases. used vehicle. His expertise and customer service truly stand out, and I’ll definitely be returning for future car purchases. More

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