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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
190 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.5

190 Reviews

Write a Review

190 Reviews of Carlos Lopez

August 25, 2025

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Employee Rating

They did the oil change to my car with out the car need iit Carlos never tell me anything and they mess up the plastic cover More

by Lourdes Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Conner McMahan

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Aug 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 20, 2025

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Employee Rating

Brought my vehicle in for its 15k service. Was very quick and efficient. Made sure everything was inspected correctly. More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Sergio Leyva

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Aug 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

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Employee Rating

Sergio’s work was very well. Explained everything and made sure parts for my vehicle were in stock. More

by Jnicole1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Sergio Leyva

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Aug 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 14, 2025

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Employee Rating

I’ve been getting my car service at this location for many of years. Love the new service department and the large waiting area. More

by msaparker51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes

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Aug 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 13, 2025

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Employee Rating

As always Harveen makes the Toyota maintenance stress free. He was required to take an earlier lunch than planned, however, a colleague of his was able to get my service started. The hand off between t More

by anbtlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Harveen Toor, Sergio Leyva

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Aug 13, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 13, 2025

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Employee Rating

I have no complaints. Carlos Lopez and team did an awesome job on my vehicle. More

by Dsmitch67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Aug 13, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 11, 2025

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Employee Rating

Moving the cashier process to the service coordinator is absurd. Having to wait in line for a service coordinator, twice, once to drop off then another to pay, is the poorest move in customer service that I More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and the frustration caused by the changes to our cashier process. Your concerns are completely valid, and I understand how inconvenient it must have felt to wait in line twice during your visit. Our intention behind moving the payment process to the service coordinator was to streamline communication and improve overall service accuracy. However, we recognize that this transition may not have worked as smoothly as intended, and your experience highlights areas we need to improve. We genuinely value your business and are disappointed to hear that we may lose the opportunity to continue serving you. Your feedback has been shared with our leadership team, and we’re actively reviewing our procedures to ensure they better meet our customers’ expectations. Please feel free to reach out at your convenience if you would like to discuss this matter further. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 11, 2025

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Employee Rating

Carlos Lopez is an excellent service adviser. I have been using him and Norm Reeves for the past 2 years and I am fully satisfied. More

by wfenci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

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Employee Rating

Quick friendly service, reasonably priced Easy to get an appointment. It’s the only place I’ve taken my car since I bought it More

by Susangking90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena

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Aug 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 06, 2025

Dealership Rating
Employee Rating

I really don’t have anything positive or negative to say about cowboy Toyota dealership. More

by miriamrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 06, 2025

Norm Reeves Toyota Dallas responded

Miriam, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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