Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
161 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

24 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.5

161 Reviews

Write a Review

161 Reviews of Carlos Lopez

June 20, 2025

Dealership Rating
Employee Rating

I had an appointment and was told they were behind and it would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. More

by sindy_morataya09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 20, 2025

Norm Reeves Toyota Dallas responded

I want to sincerely apologize for the extended wait during your recent visit. We understand you were told it would be up to two hours, and we regret that it ended up being closer to four without any updates from our team. This isn’t the experience we aim to provide, and we’re taking steps to improve our scheduling and communication moving forward. Your time is valuable, and we truly appreciate your patience. If there’s anything we can do to make this right, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

Dealership Rating
Employee Rating

The experience at the dealership was pleasant as always. Carlos was pleasant, informative, and answered any questions I had. More

by CRAMP32003
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Report | Print
Jun 20, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 14, 2025

Dealership Rating
Employee Rating

This dealership takes great pride in providing exceptional customer service. My service agent, Carlos, is punctual and always goes the extra mile to keep my costs low. More

by mayraramos101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 14, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 14, 2025

Dealership Rating
Employee Rating

I appreciate the great service and professionalism that Carlos Lopez gave me, very attentive he explaind to me what they did to my car and what it required. I recommend getting your service done there More

by ROBERTOMEDRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 11, 2025

Dealership Rating
Employee Rating

I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t More

by byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Report | Print
Jun 11, 2025

Norm Reeves Toyota Dallas responded

Thank you, Byron, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 08, 2025

Dealership Rating
Employee Rating

Carlos always provides excellent service, knowledgeable in what my car needs whether repair or maintenance replacement. He is awesome! More

by dulce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 08, 2025

Dealership Rating
Employee Rating

We have been using Cowboy Toyota, now Norm Reeves Toyota for over two years. The service is superb. We are always kept informed and the work is completed quickly! My service reps are extremely competent an More

by kkraft5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Report | Print
Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 05, 2025

Dealership Rating
Employee Rating

I get excellent customer service from the service department. Carlos always delivers great service. Service department waiting area is always comfortable. More

by genewash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 05, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 05, 2025

Dealership Rating
Employee Rating

Amazing service! Everyone is so nice and helpful. I recommend getting your service done there with Carlos! More

by Araceli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Silos

Report | Print
Jun 06, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 03, 2025

Dealership Rating
Employee Rating

Carlos was very professional and helpful in handling my request. I am very happy with the service provided. More

by jimmy.george11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 04, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

1
2
...
17

Dealership Inventory (249 Vehicles)

new 2025 Toyota RAV4 Hybrid car, priced at $33,813
2025 Toyota RAV4 Hybrid
new
Magnetic Gray Metallic exterior
CVT
All-wheel Drive
$33,813
View Details
new 2025 Toyota Tacoma car, priced at $38,798
2025 Toyota Tacoma
new
Ice exterior
Automatic
Rear-wheel Drive
$38,798
View Details
new 2025 Toyota Tundra Hybrid car, priced at $70,527
2025 Toyota Tundra Hybrid
new
Gray exterior
Automatic
Four-wheel Drive
$70,527
View Details
new 2025 Toyota Tacoma car, priced at $40,751
2025 Toyota Tacoma
new
Underground exterior
Automatic
Rear-wheel Drive
$40,751
View Details
new 2025 Toyota Tacoma car, priced at $44,575
2025 Toyota Tacoma
new
Terra exterior
Automatic
Four-wheel Drive
$44,575
View Details
used 2024 Acura MDX car, priced at $46,494
2024 Acura MDX
used
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
$46,494
View Details
View All Inventory