Carlos De La Luz
Carlos De La Luz at Universal Mitsubishi

Carlos De La Luz | Page 2

Sales Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

4.1
50 Reviews
4.1

50 Reviews

Write a Review

50 Reviews of Carlos De La Luz

January 25, 2024

Dealership Rating
Employee Rating

I was very happy with the service. I am very happy with the help they gave me. More

by CELIAMEDINA07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 20, 2024

Dealership Rating
Employee Rating

Juan, Carlos, and Tiki made the experience of leasing a new 2024 Outlander a wonderful experience, The wife and I left there feeling quite happy! More

by pthomas1937
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, JC Gonzalez

December 13, 2023

Dealership Rating
Employee Rating

I have had to return several times for the finance person and Bobby have not been transparent with me about financing. I have had to return several times due to oversights on their part. More

by MRXGUTIERREZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Zakk Kim, Bobby Gharibian

November 20, 2023

Dealership Rating
Employee Rating

All the staff are so nice, professional and friendly. I have been there for almost a week and every time I get in, I was welcomed and everybody did their best to help me. Bobby was great and professional More

by Pouria Hamdan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 20, 2023

Dealership Rating
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Carlos yelled at me as a new customer when i was telling him that you overcharged me! terrible experience... we are reporting him to the mitsubishi headquarter also the owner of the dealership sam ershadi More

by Mehdi
Sales Price Transparency
Finance Experience
Recommend Dealer
No

November 18, 2023

Dealership Rating
Employee Rating

What a smooth and professional experience from start to finish!! Special thanks to Tiki, Saul, Carlos and Bobby…they all exemplify Excellent Service and I appreciated all of them very much during my purcha More

by GINAESTRADA717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gharibian, Saul Turcios , Tiki

October 01, 2023

Dealership Rating
Employee Rating

The staff and our dealer was very resourceful, friendly, helpful, honest, energetic, kind and easy to communicate with. Dealership is very clean and modern with their technology. The car is beautiful and lo More

by vrejtolmajian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

September 11, 2023

Dealership Rating
Employee Rating

The process was easy and low stress. Communication on line, over the phone and in person was pleasent. I would recommend this dealership to friends and family. More

by lupemdavis
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

September 06, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was very friendly and pleasant to interact with, especially Ivan and Tiki who were wonderful to work with. Really smooth experience from start to finish without feeling pressured! More

by damjan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan - 5 stars!

August 31, 2023

Dealership Rating
Employee Rating

Carlos, Tiki, and Zakk were great! The entire team worked together and played their part in my new car purchase. I was very pleased with their deal, trade-in, and care of my new car! More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim

Sep 06, 2023

Universal Mitsubishi responded

Hello Keith, I...we appreciate you taking the time to share your experience. On behalf of Tiki, Zakk, myself and our entire staff.... Thank you, enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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