Carlos Cuellar

I’m still reviewing the results of the service I received but from the first drive since the vehicle was “repaired” I find myself greatly disappointed. I was told my issues had been fixed yet only one item w but from the first drive since the vehicle was “repaired” I find myself greatly disappointed. I was told my issues had been fixed yet only one item was “fixed”: I now have cruise control yet none of the other advanced features work; no early crash notification, no front censors warnings, no warnings involving the front camera which they charged me $3,800 to fix these issues. Yet, here I am with a beautiful F150 Lariat with all the bells and whistles but few work. I believe they fixed the cruise control by rewiring or flipping a toggle somehow for this was the only they fixed/gained/repaired for the $3.8K I was forced to pay for a minor result. Now, my engine is running roughly and I suspect that they are working for my next project needing to be “fixed”. More

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I set my appt. A week ahead for service , took it in , rented a car and they didn't even call me to tell me they can not even look at my truck for another week..no A week ahead for service , took it in , rented a car and they didn't even call me to tell me they can not even look at my truck for another week..no call from Carlos , I had to call him on the 3rd day in and take the 3 day rental fee for nothing. Never going back, lost my trust More

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The service was fast. The employee was professional and knowledgeable. The job was sufficient for the amount of the cost of service. The employee was professional and knowledgeable. The job was sufficient for the amount of the cost of service. More

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Great Customer Service! Carlos took care of my vehicle’s maintenance in a professional manner. I am very satisfied with the service that was done with my vehicle. Carlos took care of my vehicle’s maintenance in a professional manner. I am very satisfied with the service that was done with my vehicle. More

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Professional friendly accommodating helpful and very efficient I will use again in the future car needs efficient I will use again in the future car needs More

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Carlos Cuellar was very professional. We engaged in conversation easily and he explained the maintenance services clearly. He represents Parks Ford well. We engaged in conversation easily and he explained the maintenance services clearly. He represents Parks Ford well. More

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My service agent Carlos has been AMAZING Zach visit I’ve made to Parks Ford. To put it kindly, Carlos, gets me in and out within 90 minutes. I’m a fan of Parks Ford. made to Parks Ford. To put it kindly, Carlos, gets me in and out within 90 minutes. I’m a fan of Parks Ford. More

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Prompt timing of vehicle. Solved all problems addressed. Very satisfied with work done. Thank you. Solved all problems addressed. Very satisfied with work done. Thank you. More

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Carlos was very helpful when trying to find out what was wrong with my 2025 ford explorer st .He always does a follow up to make sure his customer is happy wrong with my 2025 ford explorer st .He always does a follow up to make sure his customer is happy More

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Carlos greeted us as if we was Family. took the nessessarry time to explain issues found. Kept us informed on the process of service. took the nessessarry time to explain issues found. Kept us informed on the process of service. More

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